Paycom Reviews

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128 Ratings
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Score 7.3 out of 100

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Reviews (1-9 of 9)

Michael &quot;Sully&quot; Sullivan | TrustRadius Reviewer
February 29, 2020

Paycom delivers phenomenal customer service!

Score 9 out of 10
Vetted Review
Verified User
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Support Rating

10
Paycom makes up for a clunky design and erroneous report data by having some of the most responsive customer service ever. Our representative was always friendly, willing to help, and walked us through any situation we were facing. If it weren't for the customer service, I'm not sure if we'd keep the software.
Read Michael "Sully" Sullivan's full review
Leandro Utrera | TrustRadius Reviewer
February 27, 2020

Paycom really saved us time and delivered what was promised

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
They always find a solution without taking a long time, I am taking one point out as we asked them to review some rates and it took almost 4 months to have that fixed to our account, but every extra charge was reimbursed. I would say their team is good, we did have a problem in the past with our success manager and their team was very fast in finding a solution.
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Anonymous | TrustRadius Reviewer
March 04, 2020

Great investment in people and their pay console

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
They have a great success staff from 8 to 5. After-hours staff is non-existent. When they do not have an answer, they go to someone who can. Typical turnaround time is immediate if there's a solution or 24 hours if it requires a little more research. Both email and calling work. The staff is on a team, so if your dedicated person is unavailable, someone from their group can speak to you.
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Feature Scorecard Summary

Employee demographic data (65)
8.0
Employment history (64)
7.5
Job profiles and administration (58)
7.7
Workflow for transfers, promotions, pay raises, etc. (60)
7.8
Organizational charting (46)
7.4
Organization and location management (47)
7.9
Compliance data (COBRA, OSHA, etc.) (51)
7.5
Pay calculation (78)
7.0
Support for external payroll vendors (41)
7.4
Benefit plan administration (60)
7.5
Direct deposit files (77)
8.3
Salary revision and increment management (62)
7.8
Reimbursement management (51)
8.0
Approval workflow (61)
7.8
Balance details (63)
8.6
Annual carry-forward and encashment (54)
8.3
View and generate pay and benefit information (78)
8.3
Update personal information (79)
8.4
View company policy documentation (65)
8.2
Employee recognition (42)
6.9
View job history (63)
7.3
Tracking of all physical assets (21)
6.2
Report builder (62)
7.5
Pre-built reports (62)
7.7
Ability to combine HR data with external data (45)
6.0
New hire portal (57)
7.7
Manager tracking tools (47)
7.4
Corporate goal setting (33)
4.9
Individual goal setting (36)
5.1
Line-of sight-visibility (31)
4.8
Performance tracking (37)
6.1
Performance plans (45)
6.2
Performance improvement plans (42)
6.1
Review status tracking (40)
6.1
Review reminders (45)
5.9
Multiple review frequency (40)
6.1
Create succession plans/pools (20)
9.1
Candidate ranking (25)
7.2
Candidate search (25)
7.1
Candidate development (23)
6.7
Job Requisition Management (32)
6.8
Company Website Posting (36)
7.4
Publish to Social Media (28)
6.1
Job Search Site Posting (32)
6.3
Duplicate Candidate Prevention (30)
5.3
Applicant Tracking (38)
7.1
Notifications and Alerts (40)
7.1

About Paycom

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

Paycom Technical Details

Operating Systems: Unspecified
Mobile Application:No