Paycom delivers phenomenal customer service!
February 29, 2020
Paycom delivers phenomenal customer service!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
Our company uses Paycom for Time and Attendance, Ad Hoc Reporting, and to help with Benefits Administration. Both Operations and Human Resources use it. It helps us keep track of payroll for sites throughout the southwest region. This allows site managers, directors, and other operations leaders to upload payroll information before the deadline for HR to review and audit in time for submission.
- User-friendly layout
- Customer Service is very responsive
- The reporting feature allows for custom fields
- Information on reports is sometimes missing or erroneous
- Report generation is difficult to navigate
- Employees forget login information ALL THE TIME
- Positive - Time and Attendance
- Positive - Ad Hoc Reporting/Custom Reports
- Positive - Paperless Onboarding
As an ATS provider, I prefer ClearCompany over Paycom. ClearCompany is more expensive, you pay for each recruiter license, but it's a sleek design that allows posting to seven main job boards along with company social media. If you are looking to save money, I will go with Paycom. You can't beat the bang for the buck. It'll post the XML feed and update it on different boards, but the presentation is clunky and seems outdated.
Do you think Paycom delivers good value for the price?
Yes
Are you happy with Paycom's feature set?
Yes
Did Paycom live up to sales and marketing promises?
Yes
Did implementation of Paycom go as expected?
Yes
Would you buy Paycom again?
Yes