Paycom is not for everyone
December 03, 2021

Paycom is not for everyone

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

Paycom was purchased to transition the payroll process at our company from a manual system that utilized Excel and a [third-party] payroll vendor. The goal was to give associates access to their information, have less data entry, time and attendance tracking, and a simpler process for payroll. I was not a part of the initial implementation but [was] used as an admin when I came on board with the company.
  • Processing payroll is a simple process[.]
  • Employees easily access the app[.]
  • Employees can update their own information in the app[.]
  • Customer service [in my experience] is lacking in timing and efficiency[.]
  • Tax reporting - we had many issues that took the better part of a year to get resolved[.]
  • Vacation accruals were not accurate[.]
  • Incurred over $8,000 in additional fees because of a missing account number, it was corrected but took almost three months to do so[.]
  • We paid to have Paycom sign up for our tax accounts only to find out they did not and we’re reporting under a wrong state ID.
  • Paycom’s reporting made it easy to pull employee data[.]
Paycom is easier to use than ADP. However[,] is pricier. Paycom’s strength and weakness [are] that it is an all in one platform, meaning it’s great [if] you are only using Paycom products but it is difficult to have any other programs integrate with it. Paycom was originally selected for the ease of usability.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

No

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.

Paycom Feature Ratings

Employee demographic data
7
Employment history
6
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
2
Pay calculation
9
Benefit plan administration
2
Direct deposit files
9
Salary revision and increment management
4
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
3
Employee recognition
1
Report builder
5
Pre-built reports
5
Performance plans
2
Performance improvement plans
1
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
6
Manager tracking tools
3
Individual goal setting
1
Performance tracking
2
Job Requisition Management
5
Company Website Posting
4
Publish to Social Media
4
Job Search Site Posting
4
Duplicate Candidate Prevention
1
Applicant Tracking
5
Notifications and Alerts
3