Excellent product
Updated June 16, 2018
Excellent product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
Paycor has made payroll and the processing of taxes seamless. At any time I experience a concern or have questions, I receive immediate and professional assistance from one of Paycor's reps. If my personal contact with Paycor is busy, another associate will assist me; they help each other out to ensure the customer is taken care of. The software program is broad-based, offering online reports, time management dashboards, tax filing, retirement reporting, educational webinars, etc. It makes my job simplified as it relates to the worry of payroll and HR-related matters. Paycor covers it all.
- Outstanding, knowledgeable customer service
- Broad-based reporting
- Software ease
- Educational webinars
- I have not come across a situation that I feel needs improved at this time. They are a great company and make my job so much easier.
- The time I save utilizing Paycor is worth the ROI
- Consistent options when enrolling new employees. I appreciate the I-9 forms being included in the HR onboarding.
Our HR and/or payroll team has saved 1-25 hours per month. - Because of the consistent software requirements, I am confident I have not overlooked anything. Paycor continually adds new features and/or improves their current system, finding ways to take a lot of the thought-process from managers.
I have used Paychex in the past and I prefer, hand's down, Paycor.
Paycor Feature Ratings
Using Paycor
21 - Management, support staff and physicians.
23 - The system is very user-friendly. All of my staff easily utilizes the software. Some knowledge of computer navigation is required.
- Payroll
- On-boarding
- Taxes
- Gaining knowledge when new information (laws for example) are implemented or updated. Paycor continually updates us.
- Creative reporting capabilty
- Utilizing reporting to integrate with retirement
- Adding more HR options
Evaluating Paycor and Competitors
Yes - I believe the company utilized Paychex prior to 2009 when I joined the group however I believe the prior Administrator, who was a CPA, knew that Paycor could meet our needs on a higher level. They succeeded.
- Price
- Product Features
- Product Usability
- Existing Relationship with the Vendor
- Analyst Reports
It is not listed, but dependability. I rely on Paycor to provide me with updated regulations, laws and guide me through the process. It is their specialty and I trust them to help me when I am busy; to obtain accurate information for tax purposes as well as data for personnel files for compliance.
I wouldn't change anything. I have evaluated their services enough to know I love working with them.
Paycor Implementation
- Simply getting familiar with the new software.
Paycor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I had an unusual situation arise which I knew I could not handle on my own. I feel somewhat savvy on computers but this situation thew me and I had very minimal time left to process payroll - and - I was working remotely. My rep was busy so I was transferred to the next available rep and they didn't make me feel anxious or as if I were inconveniencing them. They patiently asked me specific questions and guided me through the process. Since that time I have felt more than confident that not only will they assist me, they will teach me along the way.
Using Paycor
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Onboarding
- Reporting
- importing payroll
Yes - I haven't personally used it but some of my employees appreciate the features. There are obviously more features available than we have but what it does offer us seems to be very user-friendly.