Easy to Use
Updated September 11, 2025

Easy to Use

Tarryn Ninestine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I am the administrator of Paylocity for the company. The platform is used for onboarding, benefit balances, time and attendance, and payroll. I use the platform daily for time clocks as well as personal information and benefit balances. I assist others with using the platform and any issues that may arise.

Pros

  • Time and attendence
  • Quick and easy customer service
  • Payroll

Cons

  • Reporting
  • Ease of Kiosk app for time clock
  • Reduced Errors
  • Reduced Costs
  • Improved Retention
My job is so much easier with the use of Paylocity. Throughout the years it has just gotten better and easier to use. The new payroll run is much easier to use. I can complete payroll quciker and all my reports are ready for use.
We use these features minimally but did try the surveys feature but ended up not using it. We have been using the peer recognition which automatically wishing employees happy birthday and happy anniversary. I love this feature.
Paylocity has gotten so easy to use. Every update makes it better and easier to use. I love all the extra features in the data insights page. I am able to easily use this information as needed. The recognition feature that is included really adds to employee involvement. I love that the employees can also recognize eachother.
Paylocity seems to have a very comparable system to others I have evaluated. I like the personalized customer service that I receive when needed. I also like the ease of use and the many choices of timeclock availability. We are able to use tablets for the timeclock which cuts down on costs overall.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I love Paylocity because of their customer service. Any time I have to call for assistance with a problem or even just a question, I am greeted quickly by a friendly customer service rep (or account manager) and my issue has always been resolved quickly. The best part is that I dont usually need to call for assistance!

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Paylocity Support

I have always been able to call and get a customer service agent quickly. They are always ready and willing to help. I have never left a phone call unhappy or dissatisfied with the service and they will walk me through anything.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No we have not purchased premium support, simply because it is not needed. The customer service line is easy to call and get assistance right away.
The payroll process changed. I was repeatedly reminded everytime I logged in that the payroll was changing and I ignored it. I was happy with the current way and didnt want to learn the new way. When it was time to switch, I then had no idea how to complete payroll. When I called in for assistance, the representative walked me through the entire process easily and nicely. Thank you.

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