TrustRadius
Best tool for high-level analytics and mico-surveys
https://www.trustradius.com/customer-experience-managementPendo.ioUnspecified8.790101
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June 12, 2019

Best tool for high-level analytics and mico-surveys

Score 10 out of 101
Vetted Review
Verified User
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Overall Satisfaction with Pendo.io

Pendo has been a great friend for the past 2 years! I had found and chose it in my past job and really loved it. So, when I joined my current company, I recommended it to the team. Pendo is great for overall analytics, segmentation, and voice of customer initiatives. "Guides" have improved significantly and are super useful for showing information pop-ups, as well as gathering feedback. The sales, support, and customer success teams are wonderful.
  • Guides: for sharing info and gathering feedback from users.
  • Page and feature usage (heatmaps).
  • Funnels and path.
  • Usage/engagement reports.
  • Showing geo-location data.
  • Higher response rate on surveys.
Better UI, pricing model, and data available. Most tools are either data tracking or surveying tools. Pendo is something in between.
  • Customer Surveys
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