Not bad, but not great for everyone.
July 31, 2018

Not bad, but not great for everyone.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Project Management
  • Construction Financials
  • Quickbooks Connector

Overall Satisfaction with Procore

Procore is complicated and takes months to set up and integrate. We had to sit through hours of training sessions and online videos, and many things have been changed within the software since we first started using it.
Procore is used throughout our entire company for Project Management and Accounting. It provides a way for the project team to view contracts, budgets, drawings, pictures, etc... all on one platform. Some of our clients use the software to view project updates and invoices. However, our laborers in the field only use Procore to view and take photos and reference drawings since the time management they provide do not really work for us - we are a General Contractor that self-performs many trades, so there are many aspects of our business that Procore does not address well.
  • The ability to upload entire sets of drawings and view revisions, mark-ups and associated photos are fantastic. It's simple for our field team to use on job sites and there is an option to notify certain individuals or groups that updates have been made.
  • The visual aspects of Procore's platform are very user-friendly compared to other software that looks like outdated spreadsheets. This makes it easier for people to navigate through the tools they need.
  • Procore has both an internet platform and a smartphone/tablet platform, which is essential because we aren't always in the office. As long as you have an internet connection, you can access the information anywhere.
  • The accounting aspects of Procore are not up to par for a software that is so vast. We end up having to do a lot of multiple entries between Procore and Quickbooks, even though they are supposed to work in sync with each other. Therefore, tracking material and subcontractor costs is very inefficient because they are not updating at an accurate rate.
  • Procore is constantly changing things in the software. We often find ourselves logging in and layouts have changed, names of tools have changed, processes have changed, etc... Not everyone is technologically savvy - we have some employees that haven't mastered certain tools, and once they finally do, Procore randomly changes it. It's almost as if we have to re-train people every month.
  • The website tends to go down too frequently. I'll be in the middle of creating a contract or invoice, and it will not save any of it because the website just stops responding or it goes to an error page. Procore also tends to do a lot of "maintenance" on the software, which makes it unusable at certain times.
We've also looked at Sage300 Construction Software. Procore had the most appropriate functionality overall that we were looking for, although it's not perfect. The cost of Procore is also less than what some other software are charging, especially as far as integration and set-up costs go. The technical support staff is also very reachable unlike other software on the market that doesn't get back to you in a timely manner.
While these capabilities are wonderful in theory, getting our subcontractors and owners to use Procore is wholly impractical. You can't expect other companies to follow suit and use a software that's unfamiliar to them, especially one that's more complicated than their current processes. As with any other program, it's only as good as the information you put in it. Procore would be ideal if everyone you work with is on board and trained in the program, but that's a very tall order.
  • Overall, Procore has had a positive impact on our business objectives. It helps us organize and track individual projects, keep our clients updated with photos, and monitor Change Orders more efficiently.
  • The main negative impact Procore has had on our business is the frustration we encounter with the accounting platform. There are so many capabilities that should be integrating with Quickbooks (and that we were told are supposed to), but they just don't share the information we need to accurately track costs. Invoicing is also a major issue with Procore - there is only one standard Payment Application format, and it cannot be configured or adjusted, and you need to manually delete and re-do previous invoices to make even the smallest change.
  • Gain visibility into projects
  • Ensure information is accessible and up to date
  • Document job site conditions
  • Track cost impacts from the field
  • Streamline financial reporting
  • Simplify employee time tracking
The Budget, Prime Contract, Commitments, Change Orders, and Directory modules are great for setting up and monitoring a project. It's also great to have our field employees be able to access items that they would otherwise not be able to.
My recommendation would be based on the specific industry or trade they are working in. Procore seems to be great for larger companies and subcontractors, but it really does not work well for a general contractor that self-performs some of its own trades. We purchase a large number of our own materials, which Procore doesn't track very well. Our field laborers are also sometimes at multiple jobs per day, and they may do something different at each job, so Procore's time tracking functionality becomes too complicated and inaccurate.

Procore Feature Ratings

Plan distribution & viewing
9
Plan markups & sharing
9
Document sharing
7
Issue tracking & punchlists
5
Photo documentation
9
Jobsite reports
6
RFI tools
6
Collaboration & approvals
7
Mobile app
9