QB Online is Great but I wish job cost accounting with time and billing could be improved
July 05, 2014

QB Online is Great but I wish job cost accounting with time and billing could be improved

Marianne Markt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

QuickBooks Online is used for general accounting, accounts payable, and banking.
  • Import bank and merchant banking transactions
  • General Ledger accounting
  • Bank Reconciliations
  • Customer invoicing for multiple business lines, using different logos and formats
  • Integration with Expensify.com for expense reports
  • Time and billing system
  • Job Cost reporting
  • Increased efficiency by importing online banking and merchant banking (Authorize.net) transactions
We are hoping to upgrade to a professional services time and billing system, such as Net Suite Professional Services.
It is suitable for job cost accounting reports.

Using QuickBooks Online

4 - Accounting
  • General Accounting
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliations
  • Importing Authorize.net merchant banking transactions
  • Importing bank transactions
  • Personnel working from different offices and from home offices
  • Time and billing system, with Job Cost Accounting Reports

Evaluating QuickBooks Online and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product

QuickBooks Online Implementation

Yes - Accounts Payable and General Ledger.
Client codes for job costing.
Accounts Receivable and Customer Billing.
Bank Reconciliations.
Departments and Classes.
Importing Banking and Merchant Banking Transactions.
Change management was a minor issue with the implementation - Convincing management that using increased functionality was easy to implement and would be useful.
  • Management resistance to change
  • Staffing in accounting department was insufficient to allow time for implementing changes

QuickBooks Online Support

Customer Support helped me set up our international accounts (in GBP and EUR).
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Not kept informed
Intuit Customer Support helped me set up our European books (in GBP and EUR).

Using QuickBooks Online

Easy to use. Good functionality.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Bank reconciliations
  • Filtering/modifying reports
  • Export to Excel
  • Email reports