In my opinion, Stay away as long as you can
September 08, 2025

In my opinion, Stay away as long as you can

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We use QuickBooks Online for basic bookkeeping (transaction logging & categorizing, expense & mileage reports), invoicing, processing online payments using ACH & credit cards, and tracking client payments.

Pros

  • builds relationships with bookkeeping and accounting service providers

Cons

  • They could care about customers who are direct users (as opposed to bookkeepers/accountants)
  • They could provide support that actually resolves issues (or, at least, resolves them in less time than it takes to solve the problem on ones own)
  • They could actively work to solve issues reported via the community support forums
  • It allows me to work with the kinds of providers I need in order to properly scale my business
  • In my experience, it has wasted my own personal time on multiple occasions
  • In my experience, it insists upon forcing its horrible AI nonsense into processes with no way for me to opt out
I would use any other platform other than QuickBooks Online if I thought I had any realistic option. I used a separate invoicing tool that I loved that I had to stop using because it didn't adequately integrate with QuickBooks Online, so, in my experience, I was forced to use their invoicing and payment tools or pay more to my preferred service providers for their services. In my opinion, their UX is awful, the UI is clunky, and their support is less than useless.
I only selected QuickBooks online to control the cost of bookkeeping and accounting for my company. FreshBooks was a delight to use, with excellent support, intuitive UI, and easy integrations. The only reason I stay with QuickBooks is because I personally do not have the patience, and my company does not have the internal bandwidth & revenue to justify, a complete abandonment of this Intuit product (but we actively refuse to use any other Intuit product)

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

I would give them a 0 if I could. The only reason I use QuickBooks Online is because the service providers I want to work with will only work with QuickBooks Online. In my opinion, they have such a large marketshare that they can do whatever they want without actually providing quality service.

QuickBooks Online Feature Ratings

1.6
Accounts payable
1
Accounts receivable
2
Cash management
1
Bank reconciliation
2
Expense management
1
Time tracking
1
Fixed asset management
1
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
1
Electronic tax filing
Not Rated
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
2
Enterprise Accounting
5
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
1.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
3.0
Dashboards
1
Standard reports
5
Custom reports
3
2.0
API for custom integration
2
Plug-ins
Not Rated
5.5
Role-based user permissions
1
Single sign-on capability
10

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