Excellent Customer Service, New Features
August 20, 2020

Excellent Customer Service, New Features

Adam Gallant, FMP, LEED GA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Robin

We use Robin primarily for conference room booking management at all of our leased office locations. It is used by employees across the entire organization in all departments. Recently we started using the desk booking and space planning modules to help us get away from using a spreadsheet to track seating assignments. We also used the distance planning feature of the space planning module to help us configure our floor plans for our post-COVID return to the office.

Pros

  • Customer Support - I have personally had great experiences with the sales and implementation folks.
  • Research - I have personally been asked to attend a user focus group to help improve their product.
  • Compatibility- The product can integrate with almost anything you can imagine, but mainly it is easy to connect with Calendaring platforms and occupancy sensor technology.

Cons

  • Refinement of new features - space planning module is fairly basic compared to competitors
  • UX/GUI - the interface is clean and simple, but a richer experience is needed in the area of space planning /wayfinding
  • Positive impact - visibility of meeting room availability
  • Positive impact - effectively plan real estate use based on utilization insights; potential RE cost savings (not having to take on more space)
In terms of meeting room booking platforms, I compare Robin to Condeco, which I used previously. Condeco (at the time at least) ran on proprietary hardware, which was a nightmare to manage compared to the ease of use with Robin running on iPads. iPads are easily swapped out and there is lots of flexibility to how they are physically mounted. Condeco screens on the other hand were "licenses" and we were not allowed to stockpile surplus as replacements. They were buggy and often failed so this was a huge problem. Robin has none of these issues and has quickly become the gold standard for meeting room booking management.

As for space management, I have used iOFFICE previously, which is more full-featured and robust. Robin is at the very beginning of their roadmap for space management however, so I give them a pass. There is a big cost difference, and since we already use Robin it made more sense to go with the lighter feature set, as opposed to the more expensive app that was more powerful than we currently need.
All of the interactions I have had with Robin recently (past 2 months) have been overwhelmingly positive. We ask lots of questions and they have answers. They even put us in touch with some of their other clients to compare notes about post-COVID return to office plans, and they are eager to understand our challenges in order to improve their product.

Do you think Robin delivers good value for the price?

Yes

Are you happy with Robin's feature set?

Yes

Did Robin live up to sales and marketing promises?

Yes

Did implementation of Robin go as expected?

Yes

Would you buy Robin again?

Yes

Best suited to companies who don't already have a meeting room management/booking platform, offices that have a lot of disputes over calendar bookings made "the old fashioned way" via outlook or post-it notes on the door. Also, any organization that is looking to more effectively use the meeting spaces they already have, who may be under pressure from employees that there is not enough meeting space. Robin can help you get a better idea of utilization through data, although not a complete picture unless you pair it with sensor technology.

Probably not as well suited for very small offices where meeting room space is not at a premium, and bookings are not often contested.

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