SalesLoft Review
December 18, 2019

SalesLoft Review

Sophia Volkert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SalesLoft

SalesLoft is used in conjunction with Salesforce by our BDR team and some of our Account Executives. It helps us maintain accountability by being able to create campaigns with due dates, and we love the ability to record our calls so we can listen back to them. Some of our team uses SalesLoft to set reminders and many of us save our email templates. I have also used the "book a meeting" link to help my BDR set meetings for me. It is a large part of our organization.

Pros

  • The use of campaigns in SalesLoft increases organization and efficiency.
  • The ability to see when a prospect is reading or clicking on your email is very helpful in seeing how effective your emails are.

Cons

  • The SalesLoft extension in Salesforce tends to glitch or delete call notes while you're typing them.
  • It doesn't help process duplicate accounts.
  • It has increased accountability and productivity.
  • It has helped me make sales, and shortened my sales cycle.
Our BDR Manager has had several meetings with them. They seem open to new ideas and they're always willing to help when we encounter difficulties.
The extension is, at times, unreliable. It certainly makes the use of Salesforce easier, but I wish that updating information in Salesforce also updated information in SalesLoft, rather than all information needing to be updated in SalesLoft in order for both to have the same information. This has led to many accounts having inaccurate or mismatching contact information.
I only have experience with SalesLoft and Salesforce.
It was very helpful for people that spend a lot of time cold calling. It is also helpful for people who want to listen back to their calls and for those who want to easily save multiple email templates. It's also great for people that want to track analytics.

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