The best in the business
Updated March 30, 2021

The best in the business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sauce Labs

We currently utilize Sauce Labs as our third-party provider for cross-browser testing. There are a lot of devices and mobiles out there. Even though we can manage to purchase a variety of devices in our lab, we sometimes run into issues when we are not actually having an un-common device/phone to test. That's how Sauce Labs comes into the picture. With a lot of real vs virtual devices, Sauce Labs helps a lot with debugging and testing across multiple devices, which reduces the cost of purchasing new real devices.
  • Real vs Virtual Devices
  • Tunneled connection for firewalled website
  • Well-documented wiki
  • Always keep up with new technologies
  • The ability to share the account with other colleagues without sharing the actual password
  • Should populate the most frequently used devices to the top instead of a static dropdown list
  • Shorter time to deliver
  • Help test and deliver software more often
  • Reduce the effort to maintain the infrastructure
Pricing is one of our most concern. Since Cross Browser Testing has increased their price, we were looking for another alternative. We are really happy with Sauce Labs right now. The price is very reasonable and the coverage is always at most. Not to mention that their customer service is always fast and responsive.
Sauce Labs can be utilized by any department and it's very easy to use, either automated or in manual testing. If you are planning to increase the coverage of responsive design, Sauce Labs provides you a list of many actual devices to test from. For automation, the setup is very seamless and you don't need to have a good experience with Sauce Labs to do so.

Sauce Labs Features & Support

Evaluating Sauce Labs and Competitors

Yes -, because of the cost effectiveness
  • Vendor Reputation
we are not running a lot of tests every day, but once in a while. That's why paying for a whole lot of concurrent users is not necessary. Because of that, we go with Saucelabs because it's cheaper than its competitors.

Another reason why we chose Saucelabs is because of its reputation. It's being discussed during our meetings inside and outside the company
First, we still need to go with the price and cost-effectiveness. It's one of the most important factors that we consider when choosing a vendor. Another reason is the reputation and how big is the community. With saucelabs, there is a dedicated forum just for users/customers to ask and get help.

Using Sauce Labs

5 - Quality Assurance
2 - We do have 2 software engineers in test who manage saucelab in our organization. We have the skill of java, maven, cross-browser testing, andother automated processes.
  • Cross browser testing
  • Multiple Devices testing
  • Real Device testing
  • On-demand testing
  • connect through their sauceconnect tunnel to our staging environment
  • allow more and more testing on different devices to be run simultaneously
  • run test for multiple products that we have
Saucelabs is the best out there. They beat their competitors because of its price, customer support and an amazing forum where you can ask and get answered really quick. They never stop expanding. Whenever we have a new update for any browser, devices etc. they make sure it will be in their devices and browsers farm so users can use immediately.

Sauce Labs Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I do believe our organization has a premium support feature. We really care about the quality of our products so whenever our QA team runs into trouble, we want to have an immediate response so they can continue to work. An issue with our automated testing means we will delay our release to production so we don't want to be a road-block.
There was a time that we ran into an issue with our tunnels. For some reason, it kept timing out almost every day. One of their support agents was very helpful and she walked me through all of the necessary steps to troubleshoot the issue. Saucelabs really cares our its customers, she followed with me when i didn't respond to our last conversation and helped til the issue is fully resolved.

Using Sauce Labs

Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Lots to learn
  • Details Test: Commands, View Logs, Meta Data
  • Test Results
  • Insights
  • Test History