Scale Computing - Magnificent
Updated February 11, 2020

Scale Computing - Magnificent

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

We use Scale Computing in our North America location. It addresses the problems and limitations of using VMware. Scale Computing allows for a better set up of virtual server environments.
  • It has the best platform for virtual server management.
  • Upgrading memory and disk space was a breeze.
  • Customer support is fantastic.
  • The setup is still a bit new to some people, so offsite data centers are a bit unfamiliar with it.
Tech support and customer service are fantastic. They are very good at what they do. They are quick to help you out.
One of the many applications we run on Scale is our companies' ERP system. It requires a lot of memory and disk space to run, but it handles it with no problems.
  • The most important impact was that it didn't require as much money to get it started. We started small with two server nodes and expanded from there.
In my opinion, Scale should rank highest among other servers. We will continue to use Scale and would not change to anything else.
It is perfect if you don't have a large staff of administrators on site. One person can manage a good sized cluster of virtual servers with ease.

Using Scale Computing HC3

4 - IT, Controlling
2 - Mainly people from IT support Scale. Scale is easy to learn and understand.The level of support need is low because of the ease of use and the limited amount of time needed to maintain Scale. Moreover, it is very easy to teach new people on how to manage Scale products.
  • We use scale for all sever needs.
  • Setting up new virtual environments.
  • Segregation of large software items.
  • One great use is creating clone environments of our large ERP system.
  • It will help in better managing what we copy to our offsite backups.
We are totally happy with all aspects of Scale computing. As an organization we highly recommend using Scale Computing. The customer service is great. We don't have any issues with our environment. The overall reliability of the system is fantastic and we have no reason to believe that we will have any problems in the future.

Evaluating Scale Computing HC3 and Competitors

Yes - Our Scale servers replaced the old Dell power edge servers that were installed.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
One IT member had some prior experience with Scale and it came highly recommended by him. We looked into it and decided to pull the trigger and we are more then happy with the decision. There is no regret to make the switch to Scale Computing for our Server needs.
If we had it to do all over again I firmly believe we would make the same decision. If we did not make the same decision then we would regret our decision. We love Scale Computing and the products we use from them.

Scale Computing HC3 Implementation

The implementation was very easy. We had Scale support on standby and they were ready and eager to help if needed. The process went so fast the employees in the organization did not even know it was done.
Change management was minimal
  • We did not have any issues. It was seamless.

Scale Computing HC3 Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - Our organization is a small fish compared to some other organizations and we still get timely support. We have never had a problem with Scale support.
We upgraded the memory in 3 Scale servers. We used Scale support to upgrade to firmware while we had them down to upgrade memory. Scale stayed on the line with us through the whole process and made it absolutely seamless in the process. We kept the same support rep through the whole process which made it even better.

Using Scale Computing HC3

The whole look and feel of Scale Computing is easy to navigate and easy to use.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating new VM's
  • Cloning VM's
  • Monitoring RAM and Disc usage.
  • Have not found one yet in comparison to other brands.