How ScienceLogic replaced our IBM Netcool
April 24, 2019

How ScienceLogic replaced our IBM Netcool

Steven Barrow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic

ScienceLogic is currently being used by our Network Operations Center for Tier 1 monitoring of our Satellite Services. ScienceLogic replaced our existing Netcool solution which was expensive and difficult to support in-house. We are currently in the process of integrating our IT Network into ScienceLogic.

Pros

  • Easy to support, maintain and develop with in-house resources.
  • Cost Effective: Annual cost of ScienceLogic was much less than our previous costs for IBM Netcool.
  • Better Vendor/Customer Interaction: In comparison with IBM, this is all you do.

Cons

  • Integration with ServiceNow has been challenging. We initially deployed the Sync Server in 2018, but a few months later we were told that the Sync Server was being eliminated and being replaced with IS. It has been challenging to get the IS integration scheduled, and IS is key to our goals this year in enabling Integration with ServiceNow and Automation.
  • Positive ROI, as our overall costs has dramatically reduced but capabilities have increased when compared with IBM Netcool
Yes - It replaced IBM Netcool. Cost and the inability to effectively support IBM Netcool with internal resources was the major driver to move to ScienceLogic.
At this point our level visibility across our infrastructure and business services has remained the same.
We are looking to leverage the capabilities within ScienceLogic to offer Manage Services within our NOC, due to our ability to support it in-house and the easy integration of new solutions and technologies.
At this time we haven't leveraged ScienceLogic to automate workflows or processes within our IT ecosystem. This is something that we will investigate in 2020.
  • We've leverage the Runbook automation to identify possible interference issues in our network and effectively turn down offending sites.
Overall ease of use, cost effective and it's the company's only focus.
Well suited for the Network Management of IT and Telecommunication Networks.

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