Powerful but complicated.
Anonymous | TrustRadius Reviewer
Updated August 09, 2019

Powerful but complicated.

Score 8 out of 10
Vetted Review
Review Source

Overall Satisfaction with ScienceLogic

As we are a large company we have many different requirements and due to the way ScienceLogic works we are having to spend a lot of time creating standards and disabling some features from the product that may impact on our customer's requirements. Regarding tool the specifically, it seems to be a very powerful tool but as the famous phrase from Spiderman says, with great power comes great responsibilities. The level of knowledge from the maintainers must be on a higher level than the previous tools required.
  • Flexibility through scripting.
  • Easy installation and upgrade.
  • Wide community on the internet.
  • Unwanted automation that causes rework like the auto alignment monitoring.
  • Database monitoring on a full spectrum.
  • Old GUI still connected with Nagios.
  • Still not possible to measure and personally I'm not involved in the money area.
Still too early to tell, in the next months we will have a better understanding on this topic.
One of the strengths of ScienceLogic is the flexibility to monitor cloud env. as this is something we are aiming to do with it.
Currently, we are not integrating ScienceLogic yet but with the flexibility provided by the scripting feature, we may be able to do it with not much effort.
  • Cloud monitoring
  • Containers
  • Virtual machines
As a big company we use almost all monitoring tools on the market but ScienceLogic may be different since it can be used as part of our offerings.
Personally, I believe ScienceLogic requires more management than the usual monitoring tools. Due to that, the management required on huge environments may be a problem. However, it would fit well with small and medium companies and it would be viewed as a strong ally to IT departments.

Using ScienceLogic

We are still testing the tool in a world wide scale, a few deployments are going on in parallel too.
Different from other tools SL is more complex so I believe high skilled personal would be required to support the tools and all code it requires for deep monitoring (aka Snippets, RunBooks).
  • Integration with IBM Omnibus
  • Database monitoring using subcomponents
  • Cloud monitoring
  • In small environment it can be used as a full solution, from alerting to event enrichment then ticketing.
Even being certificate on the tool I believe only with the work I will be able to reach a deeper understanding on the tool.

Evaluating ScienceLogic and Competitors

  • Product Features
  • Product Reputation
The product is being used over the world with good reviews on it and it is also more aligned with new technologies such ask Cloud and Containers.
Speaking on technical perspective we have other good players available but a decision is not only based on technical perspectives so I believe SL would be the choice again.

ScienceLogic Implementation

The complexity on monitoring non-network devices is quite complicated.
Change management was a major issue with the implementation - DB monitoring, Auto alignment, SNMP dependencies, sub component relationship, those were some issues we had and are impacting out environment.
  • DB monitoring
  • Auto Alignment DA
  • SNMP dependency
  • Power Shell connection issues
  • Sub components relationships

ScienceLogic Support

The cases I opened took some time to be solved but the the personal support is a good point.
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Took some time but we had a huge team involved and it was fixed in the end.
The issues I had were well solved but speaking about a specific issue me and my team had a excellent support on doubts related with Power Packs and its behavior.

Using ScienceLogic

System still has an interface correlated with Nagios which is not a good thing.
Like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Lots to learn
  • SNMP monitoring, it is clean and easy to deploy.
  • VMware monitoring, quick deployment and easy to understand.
  • Discovery but DB discovery specifically
  • Dynamic Applications auto alignment