Slack : The best official communication tool
June 02, 2022

Slack : The best official communication tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack for official communication, sharing files, data, and other official documents. It has been quite useful in managing projects and coordinating with project members. From daily huddles to integration with third-party apps for easy flow of information, Slack has it all. All of the key software that we work upon are integrated with Slack which helps in staying on top of our daily work.
  • Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
  • Third-party app integration ( Integration with Asana, Gmail, Jira, GIFy, etc.)
  • Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
  • UI - User interface is generic, and I believe Slack has a huge room for improvement to make it more interactive and friendly.
  • If you use the search option on Slack, it gives results from open groups as well. Since the groups are open and not locked, it's okay to display the results, but I feel those results should not appear as there might be some of the pre-development confidential ideas which are not supposed to be shared with a large audience.
  • Display of Profile status - Currently, you have to hover over the profile to know the status, but it would be quite useful if we have a small line just below the name, and it appears during the conversation too. The reason I feel it would be a good change is because we use it to display our leaves as well, and if the status is visible easily, people can know about our availability
  • Huddle
  • App Integration
  • Sync with Mobile - On the go flow of communication
  • Better project management
  • Better collaboration
  • Easy team management
Slack is a way better tool as compared to Google Chat or Google Hangout. Pumble gives a Slack alike feel and could be a good option. However, Microsoft Teams can be a tough competitor as Teams has good integrations with all Office products, Outlook, and web conferencing. And personally, I like Teams UI more than Slack, but Teams is slower than Slack which works in favour of Slack. I have been using Slack for almost 3 years, and I feel I would choose Slack over other similar software on any given day.

Do you think Slack delivers good value for the price?


Are you happy with Slack's feature set?


Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?


Jira Service Management (Jira Service Desk), Google Hangouts (Classic), Figma, InVision, Google Workspace, Miro, Tableau Online, Greenhouse, Workday Human Capital Management, Box, Slido
Slack can be a good tool when the organisation is quite project-focused, and you have a number of projects in progress. We have experienced Slack being beneficial in team management, work allocation, huddles, communication, sharing data/files, etc., and even to manage meetings. Seriously, integration with Zoom is a big time saver.

A big missing feature is that you do not have an option to follow up on a task or message that you might have starred/flagged. It would be really helpful if we had the To-Do list and follow-up option.

Slack Feature Ratings

Task Management
Workflow Automation
Mobile Access
Internal knowledgebase
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Video files
Audio files
Document collaboration
Access control
Integrates with Google Drive
Device sync