New generation tool for tech communication management
April 09, 2025

New generation tool for tech communication management

Bertrand POTART | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

I use Slack in many ways, from support escalation to daily exchange with tech teams in a remote work and international context. Slack was on of the best enabler for remote work during COVID and allow us to perform daily.

Pros

  • support escalation
  • dedicated channel management
  • allow multiple workflows and connector
  • web / app friendly

Cons

  • User experience
  • Automation
  • No better tool to enable large TECH teams (250 teams) communication management
  • Modern support escalation with workflow automation
  • International and remote working enabler
Slack is one of the best tool I have in my context, at the same level than GitHub or gmail but a UX taskforce should be considered. For large audience it become more and more difficult to find data / info as fast as in a little firm. With that UX rework I would give a 10 !
We did not found the same level of features on all these products. Where Slack is better than other ones, is that you are interacting with other really fast, you can jump in open channels, private channels, be updated about topics and also manage different workspaces. The combination of these features and the workflow automation is powerful.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Each morning a runner of teams under my folio are receiving a notification to ask them if production environment is OK. A simple reply from the allow all the other teams and colleague to know if everything is fine (ecomerce context). When you are working in a large company with thousands of colleagues, your direct message, channel you are into etc... make your Slack board like christmas garland lights : many UX improvement can solve that.

Slack Feature Ratings

Project Management
7.0
Task Management
5
Scheduling
5
Workflow Automation
7
Mobile Access
10
Search
8
Communication
7.4
Chat
7
Notifications
8
Discussions
9
Surveys
7
Internal knowledgebase
6
File Sharing & Management
5.7
Versioning
4
Video files
4
Audio files
4
Document collaboration
4
Access control
8
Device sync
10

Comments

More Reviews of Slack

  1. Home
  2. Collaboration Tools
  3. Slack Reviews
  4. User Review of Slack