Reliable and easy to use instant messaging for workflow efficiencies and productivity
October 16, 2025

Reliable and easy to use instant messaging for workflow efficiencies and productivity

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We used Slack as our internal comms platform, similar to how you would use Teams. It was great for instant messaging, project collaboration and coordination, and keeping our teams connected, particularly during periods like COVID. Slack was our primary messaging tool at a previous role.

Pros

  • Instant messaging
  • App and system integration
  • Organising teams, individuals and projects

Cons

  • At the time we found it difficult to delete full chat histories, but this might have improved
  • Notifications could sometimes be overwhelming
  • Mobile app could be a bit buggy
  • Sometimes issues with syncing
  • Imperative for team connectivity during COVID which ensured we were able to effectively launch a new global brand during a period when no one could get together in-person to work together
Pretty good UX and UI, easy to use, great for team connectivity and instant messaging, good for workflows and project management.
Slack and Microsoft Teams are probably the two best options of all the instant messaging systems I've used. I would rate both of them comparably.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

I think Slack is a great option for a business instant messaging app. I think it's as good as any of the others I have used. They all have their quirks, but if you're looking for a reliable and easy to use interface, Slack is a good option.

Slack Feature Ratings

Task Management
9
Scheduling
9
Workflow Automation
9
Mobile Access
7
Search
9
Visual planning tools
Not Rated
Chat
9
Notifications
9
Discussions
9
Surveys
Not Rated
Internal knowledgebase
9
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
9
Access control
Not Rated
Advanced security features
9
Device sync
8

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