Item: Splashtop
Rating: 9
Author: Josh Boone

Overall Satisfaction with Splashtop Enterprise

Use Cases and Deployment Scope

We use Splashtop for remote desktop for a couple users who need access to a specific PC on the network. This was a simple and secure way to allow access to those users from their phones or laptops. We also use it with the SOS features for remote support. This was especially useful as we have had people working from home and needing technical support.

Pros and Cons

Pros

Remote support
Remote desktop
Easy to deploy and use

Cons

Simpler file transfers to/from remote pcs
Authentication options

Return on Investment

Simplicity for end users
Total cost of ownership
Quick deployment

Support Rating

I've only had to reach out to support once, but they were extremely helpful and resolved my issue quickly. They have solid help on the website that provides many simple answers to common problems ahead of even needing to contact their support. On a billing related issue they were easy to get in touch with and quickly resolved my issue.

Splashtop Security

I feel that Splashtop filled our need for remote desktop and remote support extremely well. The simple security of requiring authenticating devices as I login to them is great, although sometimes frustrating. (they have announced changes to setting lengths between authenticating devices, which should make this even better) Security is important and I feel Splashtop has protections to keep everything safe.

Onboarding with Splashtop

With the simplicity of Splashtop's streamer and SOS software I was able to setup and deploy extremely quickly. In about 15 minutes I was completely ready to go with remote support. Remote desktop is just as simple, install the stream software, some renaming for ease and remote access is ready to go.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Adobe Audition, Adobe PhotoShop, Adobe Illustrator CC

Likelihood to Recommend

Remarkably easy to remotely support any user with the SOS feature. User downloads and runs the app and then gives a code to the technician. The only challenge at times is the need for the end user to click on Windows security prompts. Even with that occasional challenge, being able to quickly remote into a machine no matter where is simple.

Using Splashtop Enterprise

Users and Roles

4 - Remote users of on premise software use Splashtop when working from home. We also use Splashtop for remote support of users using the SOS feature.

Support Headcount Required

1 - Most end users have a basic knowledge of computers. Those using the more advanced features (remote support) have a higher knowledge of computers and networking.

Business Processes Supported

Remote support
Remote desktop
Ease of use

Innovative Uses

Remotely controlling lighting consoles
Remotely controlling live-streaming hardware
Remote management and support for work from home employees

Likelihood to Renew

It’s cost effective compared with similar products from other companies. It also is dead simple and just works.

Evaluating Splashtop Enterprise and Competitors

Key Differentiators

Price
Product Features

Cost is a large factor with software, but it also has to deliver on key features. Splashtop came in under expected cost and delivers on the most needed features for us.

Evaluation Lessons Learned

I’d look at a few more vendors. Only really compared two before going with Splashtop.

Splashtop Enterprise Training

Training Types Used

no training

In-Person Training

Online Training

Ease of Splashtop Training

It was easy to work out and figure the basics to get get setup and running. A little bit of research to figure out the more advanced features. Overall a very simple product to learn and use

Using Splashtop Enterprise

Usability

It’s super simple software to use and deploy. SOS is simple for remote support for both ends of the connection. Simple Remote Desktop also.

Usability Pros and Cons

Pros	Cons
None	None

Easy Tasks

Remote support
Remote desktop
Remote file transfer

Mobile Interface Availability and Impressions

Yes - At times it’s hard to mouse around on a phone or small tablet. They have done a good job packing in mouse and keyboard controls on screen and the ability to hide them when unneeded. Performance seems to be as good as on a desktop