Great remote support at an affordable price point
February 21, 2022

Great remote support at an affordable price point

Josh Boone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We use Splashtop for remote desktop for a couple users who need access to a specific PC on the network. This was a simple and secure way to allow access to those users from their phones or laptops. We also use it with the SOS features for remote support. This was especially useful as we have had people working from home and needing technical support.
  • Remote support
  • Remote desktop
  • Easy to deploy and use
  • Simpler file transfers to/from remote pcs
  • Authentication options
  • Simplicity for end users
  • Total cost of ownership
  • Quick deployment
I've only had to reach out to support once, but they were extremely helpful and resolved my issue quickly. They have solid help on the website that provides many simple answers to common problems ahead of even needing to contact their support. On a billing related issue they were easy to get in touch with and quickly resolved my issue.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


Remarkably easy to remotely support any user with the SOS feature. User downloads and runs the app and then gives a code to the technician. The only challenge at times is the need for the end user to click on Windows security prompts. Even with that occasional challenge, being able to quickly remote into a machine no matter where is simple.

Using Splashtop Enterprise

4 - Remote users of on premise software use Splashtop when working from home. We also use Splashtop for remote support of users using the SOS feature.
1 - Most end users have a basic knowledge of computers. Those using the more advanced features (remote support) have a higher knowledge of computers and networking.
  • Remote support
  • Remote desktop
  • Ease of use
  • Remotely controlling lighting consoles
  • Remotely controlling live-streaming hardware
  • Remote management and support for work from home employees
It’s cost effective compared with similar products from other companies. It also is dead simple and just works.

Evaluating Splashtop Enterprise and Competitors

  • Price
  • Product Features
Cost is a large factor with software, but it also has to deliver on key features. Splashtop came in under expected cost and delivers on the most needed features for us.
I’d look at a few more vendors. Only really compared two before going with Splashtop.

Splashtop Enterprise Training

It was easy to work out and figure the basics to get get setup and running. A little bit of research to figure out the more advanced features. Overall a very simple product to learn and use

Using Splashtop Enterprise

It’s super simple software to use and deploy. SOS is simple for remote support for both ends of the connection. Simple Remote Desktop also.
  • Remote support
  • Remote desktop
  • Remote file transfer
Yes - At times it’s hard to mouse around on a phone or small tablet. They have done a good job packing in mouse and keyboard controls on screen and the ability to hide them when unneeded. Performance seems to be as good as on a desktop

Upgrading Splashtop Enterprise

Yes - We added a second account to add Remote Desktop for users and keep our sos/remote support product