Splashtop is the only remote support tool I will use
April 25, 2019

Splashtop is the only remote support tool I will use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

Deployed to all desktops, Splashtop has been integral to our IT department. The ability to easily access desktops and servers as well as providing remote support to those who aren't onsite has freed up time to work on the real issues, not having to find a way to easily access desktops or drive to a remote location. A must have if you are supporting multiple users across the country.

Pros

  • Agents can be silently pushed to all client equipment, which means it is very easy to install.
  • If you don't have the ability to load the app, you can have the client log in via a website, which means multiple ways to connect.
  • The clean interface, easy to use and a breeze to set up, has you up and running in a matter of minutes.

Cons

  • The remote support option is top notch. However, I would love to see some built-in support tools like ping, traceroute, lookup, etc. available.
  • I have no negatives to report. This product has made my life easier, and while I can't quantify it in ROI I can say it has eased the frustrations that occur when working with remote employees.
The price is fantastic, and the ease of installation and the straightforward process is why I choose Splashtop. While there are other products out there with the same functionality, this product is perfect for our small organization. I would highly recommend this product as an option for anyone looking for a remote support product.
Splashtop is a great aid in troubleshooting computers or one-on-one training, Splashtop makes it easy to work with end users, as it takes the frustration out of trying to connect and allows you to focus on the issue at hand. While there are other ways to connect, I have found Splashtop to be stable, easily deployed, and secure. Splashtop is perfect for small to medium organizations, and while I cannot speak to large organizations the free demo would be worth trying. All in all, it is a solid product for remote administration.

Splashtop Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Monitoring and Alerts
10
Multi-platform remote control
10

Comments

More Reviews of Splashtop