Overall Pretty Good
Updated July 27, 2021
Overall Pretty Good
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our entire customer service and claims team use Talkdesk. It’s how we communicate with customers and vendors on a daily basis and log all calls.
- Makes it easy to record and log calls.
- Easy to transfer calls.
- Call quality and connection strength vary.
- Reporting could be clearer and more user-friendly.
- Overall positive compared to using desk phones.
- Helps use calls for training and QA purposes.
TalkDesk has been very good about working with us anytime we've had an issue.
Not quite as user-friendly as Zendesk Talk but only because Zendesk makes it easier to integrate their own product line.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes