Great UI, great support and a real difference in performance for our sales team
November 17, 2021
Great UI, great support and a real difference in performance for our sales team
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is being used across sales, operations, and finance. It's integrated tightly with Salesforce and has been used to improve sales performance in terms of answer times and transparency of actions. We were able to implement and measure lead response times accurately and fire out CRM automation directly from the dialer after a call is finished. This has saved the sales team a bunch of time and we would never go back to our old clunky enterprise VOIP software.
- Extremely easy to use interface, no reps at all had difficulty with it. Which is rare
- Integrates with Salesforce processes with clicks, no code needed. Integration is fairly robust, we've had a couple of minor issues but they got fixed quickly
- Talkdesk needs a good internet connection, when reps have a good network connection it has been super reliable
- You can't see missed calls or voicemails on the dialer, you have to have a tab open. I know this is a design choice to keep the dialer UI super simple but it would be great to be able to see this
- Reporting has been improving but the reporting function for calls is slow, clunky, and hard to use
- Sometimes error messages can be unclear on calls, it may not be obvious to a rep why the number didn't work
- We reduced significantly the lead created to first call time, down to well under 60mins
- Our conversion rates on leads improved following the increase in responses
- The activity level of our reps increased vs beforehand
The Talkdesk support team and top-notch, I had loads of support queries at the start and I was firing tickets every day. They were getting back to us super quickly and usually had a quick solution. Really appreciate the support team on this product, well done to all.
We looked at lots of other tools, Aircall seems like they didn't have the infrastructure and I believe they were based in France so there may have been a language barrier there. Vonage seemed to be expensive and be all about the showy marketing rather than the core product. From what I read Talkdesk were pouring money into R&D to improve their product so we went with them
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes