TeamViewer, the OG Remote Support Tool
February 01, 2022

TeamViewer, the OG Remote Support Tool

Matthew Strickland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We install TeamViewer on the computers of all clients we have a service contract with. We like to have multiple options for remote support. Even though we use MSP software for most of our remote work, we always add out TeamViewer account because it is such a reliable software. We know it will always be an option if our main remote software doesn't work. We have a few clients where we use TeamViewer as our main remote support option since it is quicker for some remote support functions, as well as the easy-to-use 2FA option in TeamViewer.
  • Quick remote access
  • File transfers
  • Device monitoring (is it on or off)
  • An easy way to connect to a user who doesn't have TeamViewer installed would be nice.
  • A lite mode, where you could disable certain features when there is a very slow internet connection to help when the computer you are logging into is in a remote area with no good internet options.
  • Increase maximum file size for file sharing would be good.
  • Positive: Enable a single technician to work on more than one computer at a time to enable to bill 2x or more the amount of work
  • Positive: Ease of use, requires very little training for new employees
  • Negative: Extremely expensive for a small company
Logmein123: TeamViewer is a more stable software, and better for the type of service our company offer's our customers. TeamViewer is very good for a small, locally owned computer repair business, and more people have heard of TeamViewer and trust the name.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


Well Suited: Any business that has multiple PCs that you need quick remote access to. Because of the high cost, more suited to businesses with more than 5+ PCs. It is suited for businesses where you have multiple people who need access to the same systems in the company.

Less appropriate: Due to the cost, not very useful for a company that isn't going to use the remote tools very often. Due to cost, it would be prohibitive if only used to remote into a few computers.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Centralized management dashboard
Session record
Multi-platform remote control