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Teamviewer unethical billing
February 02, 2022

Teamviewer unethical billing

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I like Teamviewer and it works well, but it is expensive compared to others, in my opinion. To keep this short, don’t use it!! Unless you want to get nailed for an extra $600 even if you try to cancel it before the renewal. I called about three weeks before the renewal and they told me I had to send it in writing? Ok, I did, then they told me I had to cancel my renewal over a month before in order to cancel the renewal and they were going to bill me another year in advance. What!! The is SAAS, not a lease! They have some nerve-ripping off people. Does anyone else have this coming issue? Let’s talk about starting a class action lawsuit.
  • Taking my money a year in advance.
  • Overcharge for their service
  • Delaying in receiving notice for cancelation
  • It works
  • Does not wake up computer remotely
  • They could have canceled my account when asked, I called three week ahead.
  • Let people cancel renewal online, why do I need to call?
  • Let users edit license online
  • Negative impact since they are charging me a year in advance. When I tried to cancel three weeks before my annual renewal.
  • I will never do business with this dishonest company again

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

Not happy with their unethical billing
It works well, but it is expensive compared to others and they will try to charge you another year in advance when you try to cancel. Good luck

TeamViewer Feature Ratings

Remote Administration
2.8
Screen sharing
8
File transfer
3
Instant message
4
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
7
Initiate remote control from mobile
1
Remote management of servers & workstations
1
Centralized management dashboard
1
Session record
1
Multi-platform remote control
1

TeamViewer Security and Support

Their support was good. Except when you try to cancel your renewal of you account or downgrade.
No security features that I know of. I use sonic wall.
I would not buy Teamviewer again. In fact I want to cancel it. I called three week before the renewal, but they decided to hate me an other year! And said I needed to cancel by email over a month before. Not happy. Don’t bother with them there are now less expensive options

Using TeamViewer

I remote in the help users and make updates. Also to keep the VPN running.
but I found other software for $10 month vs $50 month for Teamviewer.
  • Remote access
  • It’s the same as other remote softwares
  • Not going to use it
They are going overcharging. I tried to downgrade the license three week before the renewal. They said no and charged me another full year and would not cancel. How’s that for saving money? Don’t use them, there are plenty of other honest companies.

Evaluating TeamViewer and Competitors

Yes - VNC
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It is a good product, but too expensive at this point. There are plenty of others, for 1/5 the price
I would have check their billing practices and checked review

TeamViewer Support

Using TeamViewer

It was easy to use, but then again I am an engineer
ProsCons
Like to use
Easy to use
Feel confident using
Familiar
Requires technical support
Slow to learn
  • Nothing elegant about it
  • One you set up everything it works
  • Getting Teamviewer on all the computers
Yes - It worked