Item: TeamViewer
Rating: 1
Author: Verified User

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

I like Teamviewer and it works well, but it is expensive compared to others, in my opinion. To keep this short, don’t use it!! Unless you want to get nailed for an extra $600 even if you try to cancel it before the renewal. I called about three weeks before the renewal and they told me I had to send it in writing? Ok, I did, then they told me I had to cancel my renewal over a month before in order to cancel the renewal and they were going to bill me another year in advance. What!! The is SAAS, not a lease! They have some nerve-ripping off people. Does anyone else have this coming issue? Let’s talk about starting a class action lawsuit.

Pros and Cons

Pros

Taking my money a year in advance.
Overcharge for their service
Delaying in receiving notice for cancelation
It works
Does not wake up computer remotely

Cons

They could have canceled my account when asked, I called three week ahead.
Let people cancel renewal online, why do I need to call?
Let users edit license online

Return on Investment

Negative impact since they are charging me a year in advance. When I tried to cancel three weeks before my annual renewal.
I will never do business with this dishonest company again

Key Insights

Do you think TeamViewer delivers good value for the price?

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Ease of Implementation

Not happy with their unethical billing

Security

Other Software Used

VNC Connect, Zoho Assist

Likelihood to Recommend

It works well, but it is expensive compared to others and they will try to charge you another year in advance when you try to cancel. Good luck

TeamViewer Feature Ratings

TeamViewer Security and Support

Premium Support

Their support was good. Except when you try to cancel your renewal of you account or downgrade.

Security Perception

No security features that I know of. I use sonic wall.

Evaluation

I would not buy Teamviewer again. In fact I want to cancel it. I called three week before the renewal, but they decided to hate me an other year! And said I needed to cancel by email over a month before. Not happy. Don’t bother with them there are now less expensive options

Using TeamViewer

Users and Roles

I remote in the help users and make updates. Also to keep the VPN running.
but I found other software for $10 month vs $50 month for Teamviewer.

Business Processes Supported

Remote access

Innovative Uses

It’s the same as other remote softwares

Future Planned Uses

Not going to use it

Likelihood to Renew

They are going overcharging. I tried to downgrade the license three week before the renewal. They said no and charged me another full year and would not cancel. How’s that for saving money? Don’t use them, there are plenty of other honest companies.