Item: TeamViewer
Rating: 10
Author: Vitor Mageste

Overall Satisfaction with TeamViewer

Implementation Rating

The implementation of teamviewer is fast and objective. For a first implementation, just register and with a few clicks it is possible to configure the environment and make the application available to users. For device access, the app quick version support is excellent for its simplicity for the end user to activate.

Use Cases and Deployment Scope

Teamviewer is very important in our organization so that N3 support can assist our field analysts in activating and/or supporting the equipment to investigate any issues that the equipment may present. In addition to the easy management of users, we use Teamviewer because of its lightness, simplicity and security that stands out from other similar products.

Pros and Cons

Pros

secure remote access
Instant Message
File Transfer

Cons

Access the microphone of the remote machine

Return on Investment

simple installation
easy to use
great compatibility

Alternatives Considered

RealVNC Connect

Compared to other similar tools, teamviewer stands out for its simplicity of deployment, and easy management of users and devices. I can manage access centrally, there is not so much complexity for firewall releases on customers. In addition, for the end user, the installation of the application is very simple, bringing a good experience.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

As it is a multiplatform software, TeamvVewer is very important in our organization because from any operating system you can remotely access another completely different system and give support to other people, for example. For our field technicians, it is interesting because they can remotely access a customer when they are on call through their tablet and have a very friendly experience and solve the customer's problem.

Security

In our organization we work with two-factor authentication, as it is already a standard used in other systems such as access to e-mail. Today all our systems also use SSO for a better user experience and in the market Teamviewer was one of the few that provided us with this feature.

Other Software Used

Bizagi Digital Business Platform

Likelihood to Recommend

TeamViewer is very suitable for technical support teams that need to help other analysts or even end users within corporations. It can also be used for meetings where you can share content with other users who are participating. Sending files to remote machines. All this safely and reliably with the client always up to date.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 3 years ago
Hello Vitor, Thank you for sharing the awesome feedback about TeamViewer. We are so happy to hear that TeamViewer is a user-friendly remote access solution. We are thrilled that you have enjoyed using TeamViewer's performance, security, and reliability. To get to know more about TeamViewer Security features and settings, Security Handbook (https://community.teamviewer.com/English/kb/security-handbook) is available for all TeamViewer users. We would like to take this chance to invite you to TeamViewer Community for more discussion about remote connections (https://community.teamviewer.com/English/), and the discussion on Security is available too. Once again, we appreciate your valuable review on TeamViewer, and hope you would enjoy using TeamViewer as always! Have a great day! Best, Ying/TeamViewer

Use of TeamViewer