Item: TeamViewer
Rating: 9
Author: Eric Fox

Use Cases and Deployment Scope

In my work, we have certain clients that we do not have a VPN into their systems, and in these cases, the preferred method is TeamViewer. Its much more responsive and a bonus feature is that it lets you view both screens if the client has multiple monitors. I have also found this to be a very effective free version as well, but the paid version does offer a few more features. But the simple fact that the name is so well known makes everyone feel comfortable with it. Im very happy with it.

Pros and Cons

Multiple Monitors
Secure
Responsive
Easy to use

Less money
More support for free users
multiple sessions at once

Return on Investment

provides quick access to a wide variety of machines
provides a sense of security for the customer or client
comes in “clutch” if the VPN client to a site is down or your credentials dont work.

Alternatives Considered

AnyDesk, Chrome Remote Desktop, Splashtop, GoToMyPC and Getscreen.me

Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to someones machine is unparalleled. Its much more powerful than just a wuick, on the fly connection tool.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Ease of Implementation

TeamViewer is a trusted program, therefore, I am able to download it to most client machines without having to worry about any additional fireall rules or administrative access most of the time. It is readily available from the website and free to use if you choose that option. I prefer the paid version, but the free version works well too.

Security

We do not utilize this feature within our organization.

Other Software Used

AnyDesk, BeyondTrust Endpoint Privilege Management, Palo Alto Networks Cortex XDR

Likelihood to Recommend

We have a customer that we support that the admin assistant will not allow unattended access, but they are always with the machine when they call in needing assistance. Its very well suited for logging into the client machine when they know you're coming in and you can actually kind of train the customer on how to help themselves. Because they can watch your every move. It can also be beneficial if the customer has trust issues or just simply wants to watch. On the flip side, they can see what you're doing, so if there are any trade secrets you don’t want exposed as you work within a customers database or proprietary program you use, you might not want to use this. Additionally, there is a bit of added pressure when the customer is watching you to make sure you don’t do stupid stuff like fumble your way through a directory or something.

TeamViewer For the Win!!

Overall Satisfaction with TeamViewer