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Tool that streamline IT support
September 07, 2023

Tool that streamline IT support

Nayan Shah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

In today's world of hybrid and remote work, there's often a pressing demand for quick IT support. The foremost challenge was that our team members were spread out in different locations, which was a bit of a hurdle when we urgently needed IT assistance. Plus, some of our developers work on workspaces, and having a reliable connection to remote servers is an absolute necessity. That's why our IT support team decided to go with TeamViewer, a choice that's made a lot of things easier than imagined.
  • provide IT support to remote workstations
  • Sharing large files
  • no OS barrier
  • Different versions should be able to connect
  • Improved IT support
  • cost-effective solution
  • excellent collaboration tool and provide quick connect functionality

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

It has really great GUI, no prior training or practice would be required.
We configured with out internal LDAP server and we utilized single sign-on security mechanism.
Since we started using TeamViewer, It's made our support process seamless and super efficient. We used TeamViewer not for IT support only but also we've put TeamViewer to good use for speedy and painless file transfers, especially when we're dealing with those massive gigabyte-sized files. It's been a game-changer, relieving us from the hassle of managing these hefty files. Last but not least, Session recording and monitoring is an additional feature provided by this tool; which is also greatly useful from a future perspective.

TeamViewer Feature Ratings

Remote Administration
8.7
Screen sharing
10
File transfer
9
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Centralized management dashboard
Not Rated
Session record
8
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using TeamViewer

550
  • IT support
  • Sharing large files
  • connect with remote servers without human interference and reliable security

TeamViewer Support

excellent and knowledgable support staff
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes because we had utilize premium features of this tool.
All time