Overall Satisfaction with TeamViewer
This is for personal use. I use it to manage my computers at home and provide free remote support to my family members that are not in driving sitance from myself. Mostly I use this for my headl-less units within my home that its easier to have them just in the network in my network cabinet. Also, when my older mother calls for help, I can remote into her laptop to help her resolve her issues.
- Remote Connection
- File Transfer
- stable connection
- ease of use
- I would like them to stop changing the UI. For an IT Professional, changing the UI every time, it makes things harder to find and adds unneccesay time to a repair.
- Positive: I am able to give my mom and other familyu instant support without having to make them wait till I visit or making a special trip (driving 2+ hrs) to help resolve.
- Negative: As a personal user, my account will often get confused with being a commercial account because I will sometimes assist from a place with business class internet. I have had to explain to them twice that I am a personal user.
- Positive: It has saved me from having to buy add'l hardware to supporet my home lab / equipment. It also helps with that power bill as well - not having to run a monitor for wach unit.
It was immediate when I needed to help my family with issues where, without Teamviewer, I would have had to drive the 2+ hours (fuel and tolls) to reach them to resolve a massive (to them) issue.
LogMeIn did away with thier free accounts when they said the wouldnt. So, Teamviewer got to fill those shoes, and it has done so very well.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
Since I implimented this myself, I think it went ok. Its a seamless install on computers.
I do not use these features as I am a personal user.