the convenience of TeamViewer
January 22, 2025
the convenience of TeamViewer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We mainly use TeamViewer to remote support our customers. In this way we can offer a quick and accurate remote support, so that they do not have to wait for support on location. Sometimes systems at the customers have already installed a different or older version of TeamViewer in the past, and that can sometimes cause problems during the installation of our client.
Pros
- remote control
- remote troubleshooting
- remote installation
Cons
- easier login with admin function
- password that is easier to pass on
- time saving because you don't have to travel or be at a customer's location
- tickets are resolved faster
- Better service than sending an end user to a service desk
not so fast, this support was just needed because it saves a lot of time
TeamViewer is easy to use. Installation and deployment on systems is straightforward. It's also user-friendly for end users when manual action is required. TeamViewer is reliable and the support is good. There are also good manuals available if there are questions. There is even a community forum where you can go with questions and frequently asked questions
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Within our organization, security is an important component of IT. Therefore, the built-in capabilities of TeamViewer are highly desirable. In particular, the single sign-on functions are utilized. Furthermore, there is a security team present within our organization that constantly examines every option and possibility, and if necessary, implements them to make the service provision as secure as possible
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