TriNet is an excellent company
Updated December 12, 2019

TriNet is an excellent company

Nick Sucan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

We use TriNet to handle payroll and human resources. We use it across our U.S. based company. It helps that TriNet has coverage over the entire country.
  • TriNet has a great support staff on their 800 number.
  • The account reps are very accessible.
  • TriNet offers workshops for HR managers to attend.
  • TriNet sometimes does not have all the functionality that are needed like OSHA.
Very good customer service.
I have worked with larger companies and companies that are in the same size, but TriNet stands out with its excellent customer service. The website is very useful.
  • Organization may have used TriNet to improve payroll accuracy, to stay within HR compliance and to reduce the time HR spent on administrative tasks
ADP is terrible for small business. They send you mountains of paper and have very little, if any customer service. Trying to get someone on the phone with them is virtually impossible.
I think that TriNet is great for smaller businesses. The website is very useful.

TriNet Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
7
Individual goal setting
8
Line-of sight-visibility
7
Performance tracking
8
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

43 - CSR, Marketing, Accounting, Logistics, Warehouse workers, Sales, and Sales Managers
21 - CSR, Warehouse Workers, Marketing department, Accounting, Quality Management, Manufacturing
  • Human Resources Policies
  • Benefits
  • Using the APP
  • Communication of Policies to the sales force
  • Utilizing the reports
  • Utilizing the benefits that Trinet has with other vendors
Trinet offers our company great value. It allows us to offer all our benefits across the country to our entire team. The customer service is incredible.

Evaluating TriNet and Competitors

  • Price
  • Product Features
  • Product Usability
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
The product usability has to be the number one factor and having the ability to reach our entire team across the country.
I would keep it the same. We are very happy with the Trinet product and the customer service.

TriNet Implementation

Trinet is great.
Not sure - Not sure
  • not sure
  • I was not with the organization with Trinet was implemented

TriNet Training

  • Online training
  • in-person training
It was very good. The rep came to our office and went over a lot of the functions.
I learned the most from the online training.

TriNet Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
We had a glitch with our hourly payroll. I contacted our representative and she help to get it resolved quickly. Andrea
Sarmiento is our customer service rep and she is without a doubt the best. She has been such an asset to your organization and incredible helpful to any and all customers. I am really glad she is assign to our company.

Using TriNet

ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Inputting new employees
  • terminating employees
  • Sometimes finding the report that you need to use
  • running a report
Yes - I like it. I have it on my phone and it works great. I believe most of the employees have it on their phones as well.

TriNet Reliability

For the size of our company, Trinet is perfect.
Trinet is mostly available when needed, I can only remember a few times that the website was down.
Trinet works great with all our the needs we have as a company.

Integrating TriNet

It is very user friendly.
  • Net Time Solutions
It works great with Net Time Solutions.
  • No
No not at this time.
  • File import/export
It works great when we import or export.

Relationship with TriNet

It was easy. Our old rep Chris was a helpful rep.
Very customer service friendly.
That was with our President who negotiated with Trinet.