Item: TriNet
Rating: 9
Author: Nick Sucan

Use Cases and Deployment Scope

We use TriNet to handle payroll and human resources. We use it across our U.S. based company. It helps that TriNet has coverage over the entire country.

Pros and Cons

TriNet has a great support staff on their 800 number.
The account reps are very accessible.
TriNet offers workshops for HR managers to attend.

TriNet sometimes does not have all the functionality that are needed like OSHA.

Usability

8

I have worked with larger companies and companies that are in the same size, but TriNet stands out with its excellent customer service. The website is very useful.

Return on Investment

Organization may have used TriNet to improve payroll accuracy, to stay within HR compliance and to reduce the time HR spent on administrative tasks

Alternatives Considered

ADP Enterprise eTIME

ADP is terrible for small business. They send you mountains of paper and have very little, if any customer service. Trying to get someone on the phone with them is virtually impossible.

Likelihood to Recommend

I think that TriNet is great for smaller businesses. The website is very useful.

Users and Roles

43 - CSR, Marketing, Accounting, Logistics, Warehouse workers, Sales, and Sales Managers

Support Headcount Required

21 - CSR, Warehouse Workers, Marketing department, Accounting, Quality Management, Manufacturing

Innovative Uses

Using the APP
Communication of Policies to the sales force

Future Planned Uses

Utilizing the reports
Utilizing the benefits that Trinet has with other vendors

Likelihood to Renew

9

Trinet offers our company great value. It allows us to offer all our benefits across the country to our entire team. The customer service is incredible.

Other Software Used

Sage 100 Contractor, Adobe Acrobat DC, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Key Differentiators

Price
Product Features
Product Usability
Vendor Reputation
Existing Relationship with the Vendor
Positive Sales Experience with the Vendor

The product usability has to be the number one factor and having the ability to reach our entire team across the country.

Evaluation Lessons Learned

I would keep it the same. We are very happy with the Trinet product and the customer service.

Implementation Details / Implementation Partner

Don't know

Implementation Issues

not sure
I was not with the organization with Trinet was implemented

In-Person Training

9

It was very good. The rep came to our office and went over a lot of the functions.

Online Training

9

I learned the most from the online training.

TriNet Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success	Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response

Exceptional Examples of TriNet Support

We had a glitch with our hourly payroll. I contacted our representative and she help to get it resolved quickly. Andrea
Sarmiento is our customer service rep and she is without a doubt the best. She has been such an asset to your organization and incredible helpful to any and all customers. I am really glad she is assign to our company.