Great, unless you need corrections
September 29, 2022
Great, unless you need corrections
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We use TriNet for payroll, benefits, PTO, and consulting on HR issues
- normal process implementation (payroll)
- consulting on specific HR issues
- Benefits information
- answering specific questions about, for example, PTO inconsistencies
- account contact is not as responsive as desired
- fixing problems with data (PTO, for example)
- payr9oll is on time
- love that they take care of payroll taxes, etc.
- great consulting on HR issues
- PTO resolution of issues is not handled well ... communication is an issue
business as usual
Do you think TriNet delivers good value for the price?
No
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
Yes
Did implementation of TriNet go as expected?
Yes
Would you buy TriNet again?
Yes
at the time, they would not approve us for health insurance
TriNet Feature Ratings
Using TriNet
4 - president, administrative, sales, creative team
1 - administrative/management
- payroll
- hiring
- termination
- manage leave
- consulting for leave request
- not using it in the future
Evaluating TriNet and Competitors
Yes - ADP, due to price
- Price
- Product Usability
would not change it
TriNet Implementation
- Implemented in-house
Change management was minimal
- none, other than trial and error in some cases
TriNet Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Support cares about my success | Slow Resolution Poor followup Not kept informed Escalation required Need to explain problems multiple times Slow Initial Response |
no, didn't know it was available
Yes, when I had an employee with a serious illness. the hr consultant was very helpful with alternatives and recommendations.
Using TriNet
Pros | Cons |
---|---|
Like to use Technical support not required Consistent Familiar | Unnecessarily complex Difficult to use Slow to learn Cumbersome |
- getting basic employee info
- payroll - I was given opposing advice a few times re: SAVE vs SUBMIT
- expense reports - wasn't told how to convert to payroll
Yes - okay for high level stuff