Great, unless you need corrections
Updated May 07, 2024

Great, unless you need corrections

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for payroll, benefits, PTO, and consulting on HR issues

Pros

  • normal process implementation (payroll)
  • consulting on specific HR issues
  • Benefits information

Cons

  • answering specific questions about, for example, PTO inconsistencies
  • account contact is not as responsive as desired
  • fixing problems with data (PTO, for example)
  • payr9oll is on time
  • love that they take care of payroll taxes, etc.
  • great consulting on HR issues
  • PTO resolution of issues is not handled well ... communication is an issue
in my experience, it is a little difficult to find things on the platform. When a competitor has to explain to me how to get the requested reports out of the TriNet platform, it says a lot about how unfriendly it is.
They have improved, but it is still difficult to get information on the resolution process when there is a problem with data such as PTO
business as usual
at the time, they would not approve us for health insurance

Do you think TriNet delivers good value for the price?

No

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

okay for normal payroll management and basic hr (hiring, termination)

Less suited when you need to explain an issue and get a resolution on a specific issue

TriNet Feature Ratings

9.3
Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.2
Pay calculation
9
Off-cycle/On-Demand payment
7
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
7
5.3
Approval workflow
10
Balance details
3
Annual carry-forward and encashment
3
8.7
View and generate pay and benefit information
8
Update personal information
10
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
Not Rated
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

4 - president, administrative, sales, creative team
1 - administrative/management
  • payroll
  • hiring
  • termination
  • manage leave
  • consulting for leave request
  • not using it in the future
renewal rates too high

Evaluating TriNet and Competitors

Yes - ADP, due to price
  • Price
  • Product Usability
would not change it

TriNet Implementation

don't remember there being any significant issues
  • Implemented in-house
Change management was minimal
  • none, other than trial and error in some cases

TriNet Training

TriNet Support

ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Slow Resolution
Poor followup
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
no, didn't know it was available
Yes, when I had an employee with a serious illness. the hr consultant was very helpful with alternatives and recommendations.

Using TriNet

ProsCons
Like to use
Technical support not required
Consistent
Familiar
Unnecessarily complex
Difficult to use
Slow to learn
Cumbersome
  • getting basic employee info
  • payroll - I was given opposing advice a few times re: SAVE vs SUBMIT
  • expense reports - wasn't told how to convert to payroll
Yes - okay for high level stuff

TriNet Reliability

has more functionality than we use
have never experienced the inability to access
no problems encountered

Relationship with TriNet

not much continuity between various partners
took me a while to get a dependable contact person
As long as I could find the appropriate contact, I received responsive help
don't remember
too much of a gap between the sales team, the implementation team, and then the ongoing support. handoffs could be handled better.

Upgrading TriNet

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented 2 years ago
    We appreciate your feedback and thank you for being a TriNet customer. We would welcome the opportunity to discuss in more detail how we can help you meet your goals and resolve any open issues. Please email us at social media at TriNet dot com and we would be happy to give you more personalized help.

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