TriNet Stands Above the Rest.
August 30, 2024

TriNet Stands Above the Rest.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I have absolutely loved TriNet for a few reasons: Their benefits package, ease of payroll compliance, and customer service. Their benefits package allows us to offer many options to our employees, such as life, health, and dental insurance, as well as discounts and many other benefits. With small businesses, it can be hard to compete with a large company, but with all these options, Trinet has allowed us to be a player in the big leagues. I also have peace of mind that we comply and do everything right by running payroll through TriNet. We can also save a ton of money by allowing the experts to do their job so that we don’t have to hire an expensive accountant to run payroll and keep all the laws compliant. This is a tremendous peace of mind. Lastly, TriNet’s customer service has been well above its competitors. I have used other services that are not comparable to TriNet. If I have a question, I can very quickly call or e-mail my account representative, and she immediately responds with an answer. I highly recommend TriNet!!!

Pros

  • Customer service is excellent; my representative always gets back to me in a very timely manner.
  • Ease of use to run payroll. It’s almost a set it and forget it type plan.
  • Benefits We have a lot of options and can be very competitive. We have an employee who worked for the state, and he said our benefits are much better than there’s were. We’re just a small company, so that’s a great attribute.

Cons

  • I have loved some of the class options; however, I think it would be helpful to have some classes that are Specific to each state.
  • Definitely reduced hours on maintaining compliance, which is a lot of money saved.
  • The benefits package has been excellent at helping us become competitive with larger companies.
At the beginning of onboarding, I had very thorough training, which allowed me to use the system with very few questions. Overall, the usability has been very good, and the training is thorough. This is one of the reasons I like TriNet’s system.
TriNet contact support is one of the main reasons we love them so much! Having a personal representative to ask my questions has been a huge help, and knowing that she will get back to me very quickly is a huge benefit to using TriNet. She is also very friendly and goes the extra mile. Highly recommended! There are times when we are dealing with time-sensitive problems, and I never have to worry about getting it done on time because of the excellent service.
I would not say that this is applicable because we did not have them during the pandemic.
Neither are as robust or as easy to use as Trinet. Customer service is not nearly as good as TriNet.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

I have loved TriNet for a few reasons: Their benefits package, ease of payroll compliance, and customer service. Their benefits package allows us to offer many options to our employees, such as life, health, and dental insurance, as well as discounts and many other benefits. With small businesses, it can be hard to compete with a large company, but with all these options, Trinet has allowed us to be a player in the big leagues. I also have peace of mind that we comply and do everything right by running payroll through TriNet. Lastly, TriNet’s customer service has been well above its competitors. I have used other services that are not comparable to TriNet. If I have a question I can very quickly call or e-mail my personal account representative, and she immediately responds with an answer. I highly recommend TriNet!!!

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
Not Rated
Review reminders
Not Rated
10.0
Candidate search
10
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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