UKG Pro is the BEST product for an end-to-end HCM solution! You will not be disappointed!
August 13, 2021

UKG Pro is the BEST product for an end-to-end HCM solution! You will not be disappointed!

Aaron White | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Pro

UKG Pro is used by employees and managers across the organization. It is our end-to-end human capital management suite and has enabled us to achieve elevated compliance, process efficiencies, system and vendor consolidation, and workforce insights. It has proven to be a springboard for HR to become much more strategic.
  • Customer support is top notch
  • Technology and UI is modern and very flexible
  • "Partner for life" is not just a motto, it is built into the fabric of their operations and all methodology
  • Integrations to other systems is seamless and very robust
  • Built with compliance in mind
  • Tax payment services team is overwhelmed, they could use more headcount
  • Talent acquisition suite could use more system config flexibility like the Core product has
  • Ability to manage all HR/payroll/labor/workforce activities within on platform
  • Reporting insights to leverage for better decision-making
  • Time savings and cost efficiencies gained
  • Employees much happier with the system interaction (both web and mobile)
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
The system has been very fast, system and files integrations have been quite seamless, and system downtime has been minimal. It has been very reliable overall! The security of the system is also top notch.
They really roll out the red carpet. Support members have been very knowledgable and professional and have never failed to meet some sort of resolution.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Cornerstone OnDemand, Microsoft 365 (formerly Office 365), UKG Dimensions
We had an internal security breach with a bad actor adding a suspect direct deposit account to random employees. UKG deployed their security operations center in a heartbeat and provided us with IP addresses used for the malicious activity, dates/times of account changes pertaining to the suspect account, and developed a recognizable pattern to enable us to engage authorities and stop the malicious actor before it grew into a larger ordeal. They saw it through to the end and provided data and files that we didn't even know to ask for!
UKG Pro is phenomenal, both from a technology standpoint but also from a customer service standpoint! I believe it is appropriate for businesses of all sizes and industries since it is extremely scalable. Cognos reporting takes a bit to learn so you may need to leverage outside resources if you plan to self-program your BI reports.

UKG Pro Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
10
Report builder
10
Pre-built reports
5
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
5
Applicant Tracking
10
Notifications and Alerts
5