UKG Pro can be a useful solution for most organizations.
Updated March 27, 2023

UKG Pro can be a useful solution for most organizations.

William Yiu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro as our HRMS, we use it from Recruiting to Onboarding and throughout the entire employee tenure with the company, and we also pay our employees through UKG Pro. UKG Pro help maintains and manage our employee data, and we build and run reports for employee analytics. It's important to have a centralized cloud solution our employees can enter and update their information with ease.
  • Reliable employee database, there [isn't as much] downtime compared to some other solutions
  • Easy to use and user friendly in general.
  • Spring and Fall updates in UKG Pro are generally great.
  • Open Enrollment/Life Events need some updates and enhancements, it's long overdue.
  • Allow customers to keep the classic menu or new modern menu as they like.
  • Need more robust and dynamic workflow/approval path, a way that the system can be smart enough to set approval path that will cascade up from employee level up to CEO level for approval
  • Dashboards that can be use in classic homepage and push out to employees based on their security roles
  • It saves time to have Pro and Payroll together
  • Pushing Employee Self Service is very helpful and help save HR time for not having to deal with changes all the time
  • Utilizing Manager Self Service has also reduced HR's time on processing status change forms. We can now have managers submit changes for their employees, and the changes will go through appropriate approval and notify the appropriate parties.
  • Certain aspects of various modules are very rigid and not customizable, which we have to find creative but very inconvenient ways to make it work for our organization, specifically in the compensation module
UKG Pro is very user-friendly in general. Most employees find self-service easy to use. Managers who started to use manager self-service also commented on how easy it is. However, it has not been the best from the Admin side, the way the approval path is set up can be limited, we don't have a way to cascade the approval upwards.
Centralizing and utilizing manager self-service, having managers go in to put in job changes for their employees. Managers find it easy to use, and the HR department [doesn't] have to deal with paper forms for changing employee department or job title anymore.
ADP has the ability to pull in anonymized salary data for various industries to help companies with benchmarking and reporting. UKG should have the same ability to do that since it has payroll and salary data and job information from various companies. Also some simplified reporting features such a dragging and dropping fields from the HCM modules into reporting directly can be valuable for admins who are not very savvy with building reports.

Do you think UKG Pro delivers good value for the price?


Are you happy with UKG Pro's feature set?


Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?


The best scenario is a company at least has 1 HRIS person who is dedicated to [learning] how to best utilize the system, UKG Pro may not be best suited for very small companies without an HRIS person. Support is usually provided generic responses and answers and refers to specific articles where customers have to read and figure how to go about fixing an issue. Not all HR professionals have the time and knowledge to just read an article and resolve their issues on their own.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Off-cycle/On-Demand payment
Benefit plan administration
Direct deposit files
View and generate pay and benefit information
Update personal information
View job history
Report builder
Pre-built reports
Performance plans
Review status tracking
Review reminders
New hire portal
Individual goal setting
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking
Notifications and Alerts

UKG Pro Support

Customer support has been a pain point since the merger with Kronos. Even with calling rapid response, very often that we get someone who can't help resolve the issue and ended up waiting for a few days before the right support person to pick up the case. Rapid response then became a regular case, which nowadays takes 2 to 3 days before someone pick up the case and get back to you.
Slow Resolution
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Slow Initial Response
No, because we already paid a premium for the product, and it makes no sense to pay extra for "premium" support. Does that mean if we don't pay for premium support, then we should expect terrible service? It goes to show how UKG has been trying to nickels and dimes their customer. Everyone should get the same level of support regardless if the customer has the ability to pay for it. The riches get better services than the average Joe's. Not okay at all.
Yes - It took about a week for support to realized it was a bug.

Using UKG Pro

Like to use
Quick to learn
Feel confident using