UKG Pro can be a useful solution for most organizations.
Overall Satisfaction with UKG Pro
We use UKG Pro as our HRMS, we use it from Recruiting to Onboarding and throughout the entire employee tenure with the company, and we also pay our employees through UKG Pro. UKG Pro help maintains and manage our employee data, and we build and run reports for employee analytics. It's important to have a centralized cloud solution our employees can enter and update their information with ease.
Pros
- Reliable employee database, there [isn't as much] downtime compared to some other solutions
- Easy to use and user friendly in general.
- Spring and Fall updates in UKG Pro are generally great.
Cons
- Open Enrollment/Life Events need some updates and enhancements, it's long overdue.
- Allow customers to keep the classic menu or new modern menu as they like.
- Need more robust and dynamic workflow/approval path, a way that the system can be smart enough to set approval path that will cascade up from employee level up to CEO level for approval
- Dashboards that can be use in classic homepage and push out to employees based on their security roles
- It saves time to have Pro and Payroll together
- Pushing Employee Self Service is very helpful and help save HR time for not having to deal with changes all the time
- Utilizing Manager Self Service has also reduced HR's time on processing status change forms. We can now have managers submit changes for their employees, and the changes will go through appropriate approval and notify the appropriate parties.
- Certain aspects of various modules are very rigid and not customizable, which we have to find creative but very inconvenient ways to make it work for our organization, specifically in the compensation module
Centralizing and utilizing manager self-service, having managers go in to put in job changes for their employees. Managers find it easy to use, and the HR department [doesn't] have to deal with paper forms for changing employee department or job title anymore.
ADP has the ability to pull in anonymized salary data for various industries to help companies with benchmarking and reporting. UKG should have the same ability to do that since it has payroll and salary data and job information from various companies. Also some simplified reporting features such a dragging and dropping fields from the HCM modules into reporting directly can be valuable for admins who are not very savvy with building reports.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Pro go as expected?
I wasn't involved with the implementation phase
Would you buy UKG Pro again?
Yes
UKG Pro Feature Ratings
UKG Pro Support
Pros | Cons |
---|---|
None | Slow Resolution Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Slow Initial Response |
No, because we already paid a premium for the product, and it makes no sense to pay extra for "premium" support. Does that mean if we don't pay for premium support, then we should expect terrible service? It goes to show how UKG has been trying to nickels and dimes their customer. Everyone should get the same level of support regardless if the customer has the ability to pay for it. The riches get better services than the average Joe's. Not okay at all.
Yes - It took about a week for support to realized it was a bug.
Using UKG Pro
Pros | Cons |
---|---|
Like to use Quick to learn Feel confident using | Inconsistent |
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