[...] review of UKG Ready
November 30, 2024

[...] review of UKG Ready

Kimberly Beethe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready

We use UKG Ready for everything. HR, Payroll, Benefits, Timekeeping....
We switched from 4 systems to UKG Ready. We are also still adding modules

Pros

  • Everything being in one place and our staff only needing 1 login
  • allowing Ees to change their own info
  • documenting all requests and changes to timesheets and who did it
  • Benefits
  • Allowing checklists for tasks so nothing gets missed
  • Allowing onboarding off site on any computer
  • allowing tasks to be done on Ee phones through app
  • allowing burst messages to all employees or by class, etc

Cons

  • performance
  • initial login
  • changing passwords
  • It makes employees accountable for their time/pay/etc
  • The information sharing features has improved communication throughout the whole company
  • By streamlining functions for both HR and payroll, has given more time back to actually focus on employees instead of tasks
The initial log in seems to trip people up but once they get in and set up their own user ID and password, it improves greatly. Employees can catch on pretty quickly where to find things. Supervisors/Managers have access to all the right information and can make better decisions and control attendance better
The integration with GP for accounting is flawless
It has increased engagement tremendously. We generally post important information as a pop up around payroll when everyone is getting in to check their paystub. We used to post on bulletin boards and inevitably someone would come later and missed a deadline etc because they didn't know. Now I can reach everyone!!
The only one on the same playing field in my opinion is Workday. However, workday cannot tailor to a smaller company like UKG Ready does. The rest had some good points but lacked a component or had a very dysfunctional component.

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

No

Did implementation of UKG Ready go as expected?

No

Would you buy UKG Ready again?

Yes

the best one stop shop. can meet just about any payroll need. pretty easy to navigate for front line staff

UKG Ready Feature Ratings

8.5
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
7
8.3
Pay calculation
8
Benefit plan administration
9
Direct deposit files
8
8.0
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
9
Update personal information
7
View job history
9
View company policy documentation
7
7.0
Tracking of all physical assets
7
8.5
Report builder
8
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
7.3
Performance plans
6
Review status tracking
7
Review reminders
9
Multiple review frequency
7
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
7.5
Individual goal setting
8
Performance tracking
7
Recruiting / ATS ()
Not Rated

UKG Ready Support

ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I did not know premium support was an option
Because it takes so long or you never know who exactly to contact

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 10 months ago
    Thank you so very much for your insights, Kimberly!

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