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Mine
Updated September 16, 2016

Mine

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

12.1

Modules Used

  • HR
  • Payroll
  • Talent Mgmt (soon)
  • compensation (soon)
  • Global

Overall Satisfaction with UltiPro

UltiPro is used for payroll HR/onboarding/recruitment. We are able to produce reports that benefit the entire organization. Once the talent management module goes in we will use it in succession planning.
  • Business Intelligence (once I become better at it)
  • HR/Payroll relatively straight forward
  • History is not very good within UltiPro. Not being able to change history at a system admin level and it changing salary information as well is very limiting. System admins should have access to two tier and training in order to get the system corrected "all the way through"
  • UltiPro Time Management (UTM) needs help. It is not intuitive at all, and does not work well when you are project costing, very slow and very frustrating.
  • Much of what you do is "manual" every time there is the smallest issue, you need to get Ultimate on the line in payroll. We have only been using the product for 1 year, so I am sure much of this is a learning curve, but becoming short tempered.
  • Global is not ready.
Peoplesoft is much better for historical transactions and ease of use when entering backdated information. Also can stay on a page and pick up a new employee much more simply.
Specific scenarios: "Gold Standard" products are probably better than the modules, but you need to decide whether integration is better than managing other third party vendors.

UKG Pro Feature Ratings

3.7
Employee demographic data
8
Employment history
2
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
4
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
2
5.8
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
4
Direct deposit files
9
Salary revision and increment management
3
Reimbursement management
Not Rated
1.0
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
1
4.5
View and generate pay and benefit information
5
Update personal information
Not Rated
View job history
4
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.3
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
3.2
Performance plans
6
Performance improvement plans
4
Review status tracking
2
Review reminders
3
Multiple review frequency
1
Succession Planning ()
Not Rated
4.5
New hire portal
6
Manager tracking tools
3
2.0
Performance tracking
2
4.4
Job Requisition Management
5
Company Website Posting
6
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
2
Applicant Tracking
3
Notifications and Alerts
1

Using UltiPro

1300 - All employees, hr, accounting, IT
1 - Currently there is a Director of HRIS with 25 years of experience from other systems who is responsible for UltiPro
  • Payroll
  • HR
  • General Ledger
  • Project costing
  • Using Platform configurability to get more Global information into and the out of UltiPro

Evaluating UltiPro and Competitors

Yes - GP, dramatically different system
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
The fact that it was supposedly a Global product.
I would use the same process, but might have chosen to go with enterprise.

UltiPro Implementation

All implementations could be better when looking in hindsight. But it was smooth
Yes - 

HR/Payroll

Onboarding

Talent

Compensation

Change management was a big part of the implementation and was well-handled
  • Historic information was difficult to get into UltiPro
  • Global was not what it was expected to be
  • Canada was a much more complicated implementation that we originally thought
  • Implemented in-house
  • Professional services company
Wise consulting was used

UltiPro Training

  • Online training
  • Self-taught
Can be confusing at times. Prefer when there is an actual person to speak to

Configuring UltiPro

UltiPro Support

My Account Manager is Amazing. Always there to help. Any time I have opened a ticket, the response time has been terrific.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - yes
Any time I speak to my Account Manager (Andi Farrant) I am given exceptional service. Have also had the pleasure of dealing with Matt Nowrocki and Trishe Steere. Both professional and "out of this world"

UltiPro Reliability

Integrating UltiPro

Relationship with Ultimate Software