Ultimate Review from my opipion.
Updated September 16, 2016

Ultimate Review from my opipion.

Sapphire Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Workplace

Modules Used

  • all

Overall Satisfaction with UltiPro

We are currently using UltiPro throughout the organization. We have many remote employees and UltiPro helps us track their hours and days that they work. We are also in the process of becoming an online organization so UltiPro has really helped with this process.

Pros

  • Helping with Reporting is HUGE! Ulti is able to help create reports but there are so many reports already provided.
  • We have one dedicated Account Manager if there is an issue he/she is always available to help.
  • When there are updates its rare that we the customer have to do anything to get this working.

Cons

  • Having a dedicated account manager can sometimes be a downfall. I would like the opportunity of having more account managers familiar with our account so if there is an issue they are able to jump right in and help.
  • When we are implementing a new process it can take a very long time to assign to someone on Ulti's side to take care of this.
  • Recently we had a process change and the information was not correctly done on Ulti's side. I was never provided a reason on what, how, or why it happened.
  • Feedback is important and sometimes there is no feedback provided where its good or bad.
Ultimate software makes training easy to use and understand.

Ask about timing on the implementation.

Do you have the proper implementation team in place to get the implementation done on time?

Ask about feedback and ownership.

UKG Pro Feature Ratings

7.7
Employee demographic data
8
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
4
Organization and location management
6
8.0
Pay calculation
10
Support for external payroll vendors
8
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
7
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
10
Update personal information
10
View job history
8
View company policy documentation
7
Employee recognition
5
Asset Management ()
Not Rated
8.7
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
3.6
Performance plans
6
Performance improvement plans
4
Review status tracking
3
Review reminders
3
Multiple review frequency
2
1.0
Create succession plans/pools
1
Candidate ranking
1
Candidate search
1
Candidate development
1
5.5
New hire portal
7
Manager tracking tools
4
1.5
Corporate goal setting
2
Individual goal setting
2
Line-of sight-visibility
1
Performance tracking
1
Recruiting / ATS ()
Not Rated

UltiPro Reliability

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    commented 8 years ago
    Hi Sapphire, thank you for providing us with feedback. We're happy to hear you are enjoying our reporting capabilities. Have a great day. Thank you, Micole Kaye, Ultimate Software

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