Quick feedback that speeds up the product development process!
October 15, 2020
Quick feedback that speeds up the product development process!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We are using UserTesting across multiple teams. It is mainly used by design researchers and designers. We use it to recruit users, handle payment, and get feedback on our products. We also use it to test concepts or have 1:1 interviews with our target users.
- Quick responses. When we send out a test, we normally get all of our tests back within a day or so (depending on the screener), which is great for quick timelines and feedback.
- Ease of setting up a test. Putting in your screener questions and setting up your test is user-friendly and very easy to complete. You can also duplicate a test, which has helped us a lot in the past.
- Customer support. When we have an issue with a test or participant, customer support is always very helpful and quick to respond. They're no-questions-asked when we ask to replace a test for any reason.
- We've come across some participants who are there to sneak by screeners and are there to make money. These users aren't our target and it's frustrating to have to replace tests when that happens.
- As a tech company, we are also looking for niche or technical users. Sometimes they're hard to find and takes a while to recruit. We also sometimes get the same users taking multiple of our tests because there are only so many of certain types of people in the pool.
- The transcript is hard to go through. We have a lot of abbreviations and technical terms that the transcription doesn't pick up.
- Increased conversion rates.
- Cost savings in the fact that we're getting feedback along the way instead of building the wrong product for our users.
- One of our objectives is to talk to users, so this is an easy and accessible way to do that.
We have benefitted by getting quick feedback mid-design process. We don't have to set up a big recruiting effort and budget a lot of time by vetting people and bringing them in person. We can move our development process faster because we can easily create a test and send it out for feedback. Most participants are really good at giving feedback and have given us some great insights.