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Great for a UX design team without a researcher
July 26, 2021

Great for a UX design team without a researcher

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is used by the UX Design team to primarily conduct unmoderated user testing for a variety of new product features.
  • Super quick - Can usually have results in an hour or two
  • Excellent chat support
  • Premier Support can help you set up a test or provide feedback tailored to your testing goals.
  • Organizing tests takes a bit more effort than I would like to
  • Wish folder structure had a variety of views
  • Add in an option to include a SUS survey in an unmoderated test
  • Cost savings - Used to do in person RITE testing
  • Move faster on designs by quickly validating new patterns
  • Validate new ideas that product leadership is unsure of
Support is generally excellent. Only had one scenario with a Premier Support individual who had little to offer in terms of feedback or help with my test.
Easy to set up a test and get going. Once the test is complete, some of the data and analytics are a bit hard to find/buried in UI.
Moving fast! Quickly validate new designs through testing, iterate on the design, and re-test. The time from design to development has improved.
None

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

Great to quickly validate new patterns and to run general usability testing for new product features. It can quickly put together a test, launch it, and have results in a few hours. It has been a vital tool in providing research readouts to product leadership.