Effective and robust, but pricey.
June 20, 2024

Effective and robust, but pricey.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

Pros

  • Has a large bank of survey respondents.
  • Has many different test methodology options.
  • Summarizes results automatically.

Cons

  • The seat license cost is very high.
  • The in-test UI for testers could be improved.
  • UserTesting allows us to get design and product feedback faster.
  • UserTesting helps ensure we're building things that people want, thus reducing wasted dev time.
I haven't used Support.
Overall, it's pretty easy to use and fairly efficient (and I'm a UX professional, so my standards are high!) In general, you can jump into the application and get value from it without training.
We usually set screeners so that only our target demographic, such as entry-level workers or early-career workers, takes our tests, which gives us more authentic credible feedback to improve our new product/feature ideas before spending dev time building them. It has also helped us decide what to build by getting quick feedback on low-fi ideas or even text descriptions of them.

Do you think UserTesting delivers good value for the price?

No

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

It's the grand-daddy of user testing tools, especially since it acquired some competitors, so it has lots of functionality and is pretty easy to use. It has a massive bank of test subjects that you can use (at a cost), which means even if you need to screen for specific attributes, you can still find testers and get results very fast (usually a few hours). The main downside to the product is the per-seat license cost, which is the only reason I don't recommend it higher.

Comments

More Reviews of UserTesting

  1. Home
  2. Usability Testing Tools
  3. UserTesting Reviews
  4. User Review of UserTesting