A Researcher's dream platform
Anonymous | TrustRadius Reviewer
October 14, 2020

A Researcher's dream platform

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

It is being used for user research and usability testing. Solves the problem of screening people to talking to and reaching out to participants from all across the country. The XD team are the ones primarily using UserTesting for the design and research work around user experience design.
  • Screening criteria.
  • Test writing format is very easy.
  • Analysis is super easy.
  • Can be slightly more affordable for smaller companies to afford it.
  • Should have budget friendly options for smaller teams who don’t have funding.
  • More logins for larger teams for more people to run tests even though testing volume could potentially be low.
  • Faster testing.
  • Validation is quick.
We’re in Australia. If we have an issue mid-day, because of the time zone difference, we have to wait a full 24 hours to get a response from customer service. Hence delaying things for us.
Very easy. But recently I used live conversation and that was a bit messy with the instructions around scheduling and Zoom.
Getting some real Authentic customer data.
Best suited to get quick results where protons are up and ready to go for testing. Not that great for native mobile app test prototypes to emulate the swipe and side scroll action. Dev teams and security teams are apprehensive of using the SDK, so a workaround for that would be appreciated.