The more things change, the more they stay the same
Terra Stafford | TrustRadius Reviewer
June 17, 2020

The more things change, the more they stay the same

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vidyard

We use Vidyard to host all of the videos on our websites. We have 2 websites: one focused on our proprietary web app and one for our primary business in consulting/training large B2B businesses. On both websites, we have a content library where we created media that we can send to prospects and share insight.
  • Analytics and engagement
  • Forms/CTA within a video
  • Updating a video within a player shouldn't lose all previous analytics—there should be an option to update the video file with a newer version while retaining previous engagement insights.
  • Their UI is confusing to use at first (i.e., duplicating players versus duplicating videos).
  • More customization options for the player controls, not just changing the color.
  • Bulk actions/templates to change the color or branding across multiple videos at once, instead of one at a time.
  • Several prospects have told us they wanted to sign an agreement because of the videos we shared.
Vidyard has grown in this area over the years. When we first started with Vidyard, no one recognized their embed code, and we had to have our developers enable specific things for Vidyard players. Now, it's much easier (since they don't require some of the code to be loaded in the header anymore). It's nice to be able to update players through Vidyard without changing the embed code on the website too.
We started with Vidyard in 2016, and it took us a long time to get everything up and running. Back then, our website platform didn't recognize Vidyard's embed code (and Vidyard didn't automatically scale with browser size at the time, or when it did, black bars appeared around the videos so that it didn't look seamless). If we had started with Vidyard within the past year, I think we would have had a much better experience.
The few times I had to contact support back in 2016, they were very quick to respond and were easy to work with. However, they didn't always have the answer that I needed at the time (i.e., the black bars that appeared around Vidyard embeds when the browser size changed, and I was told there was nothing to be done).
We wanted a platform that would host our videos securely without any of their branding. We wanted the videos to be seamless on the website, but also to have a dashboard for the engagement and analytics for each video. Vidyard was the best option for video embeds that we could control more directly.
If you're looking for a hosting service that will provide detailed insights on engagement and analytics, then Vidyard is great. It's been very reliable for our hundreds of videos. However, if you're wanting very tight control over the player controls, the appearance of the video when it's embedded, etc., then Vidyard still has some kinks to work out.