WatchGuard Is The Way To Go!
Updated December 07, 2021

WatchGuard Is The Way To Go!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard Network Security

We use Watchguard across our entire organization. They are very easy to set up, and work great! They also allow you to get "trade-in" pricing from your old Firewall when you purchase a new one from them!
  • Very easy VPN setup between devices, with numerous secure protocols that can be utilized.
  • Includes a free SSLVPN tool, so that you can remote into any of your devices without any additional costs.
  • WatchGuard offers many different levels of products, ranging from 10-20 users all the way up to thousands of users.
  • None that I can think of!
  • We have never had to return or exchange a defective product before, they are extremely stable!
Follow the very straightforward instructions in the packaging and you will have no issues at all!
Trying to connect a Cisco device to anything other than a Cisco device is extremely complicated. We were able to get it working with Watchguard -> Cisco, and then slowly replaced all of our Cisco ASA Firewalls with WatchGuard. Cheaper, simpler, and it works great!

Do you think WatchGuard Network Security delivers good value for the price?


Are you happy with WatchGuard Network Security's feature set?


Did WatchGuard Network Security live up to sales and marketing promises?


Did implementation of WatchGuard Network Security go as expected?


Would you buy WatchGuard Network Security again?


They have a range of products available that cover any size business, which certainly helps. They're not a "one size fits all" type of company. Their phone support is US-based, and you speak to an actual person quite quickly if you need to call in for any support issues!

WatchGuard Network Security Feature Ratings

Identification Technologies
Visualization Tools
Content Inspection
Policy-based Controls
Active Directory and LDAP
Firewall Management Console
Reporting and Logging
High Availability
Stateful Inspection
Proxy Server

Using WatchGuard Network Security

2 - Network Administrator for the district, and hired contractor who may help with some large-scale projects within the district.
1 - Knowledge in enterprise-level networking, VLANs, WAN and WLAN networks. Web and traffic filtering knowledge is also a must.
  • Internal Web Filtering before traffic leaves the network
  • Allows for numerous different outbound filters to be in place - depending on the user or device in use.
  • Anti-Virus and Malware scanning on traffic before it enters the network
  • WAN capability built in, which saves us from having to utilize a third party or additional equipment
  • For smaller locations, our Watchguard device does it all. DHCP Leases, DNS Filtering, Web Filtering, Inbound and Outbound internet connections
  • We utilize Watchguard Dimension (Free) for logging and other business tracking needs.
  • We also allow the Watchguard device to maintain DHCP leases for our guest or BYOD networks - so that separate DHCP pools aren't needed on our windows servers.
  • Further WAN integrations are our branch office locations
Very easy upgrade/renewal process. And incredibly simple to upload a dumped configuration to a new box regardless of if it's the same model or not. Love that functionality from Watchguard.

Evaluating WatchGuard Network Security and Competitors

Yes - We switched from Cisco's ASA series firewall about 10 years ago, and have been utilizing Watchguard ever since. Far more simplistic to setup initially, and maintenance is a breeze. Setting up our needed VLANs and numerous network policies within the Watchguard box is also very straight-forward and is done either with a downloaded software program (System Manager) or through a Web GUI.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Previous knowledge and experience in working with Watchguard products is why we continue to use them. Their pricing has remained competitive as well - and their renewal process is very simplistic. Total downtime with a physical device replacement is 10 minutes max - so I don't have to spend a ton of time after-hours replacing this equipment when it's at the end of its life.
I wouldn't. Very happy with our selection with Watchguard products. Their regional service team is also quick to reply to emails - and their online ticketing system is also quite easy to use - when needed.

WatchGuard Network Security Implementation

Yes - #1 - Backup Current Config + Firmware updates to match previous device
#2 - Upload backup config to new hardware - and physically replace old hardware.
Not sure - Didn't have any issues such as this during implementation.
  • Scheduling downtime outside of operating hours with end-users.

WatchGuard Network Security Support

They respond quickly to newly entered support cases, and their regional managers are always available for a quick call or email when questions arise.
We did not. The only reason being as it doubles the cost of the product we're purchasing. If it was a bit more budget-friendly, we would be very interested.
We were having some delays within our own business office a year or so ago - and one of our Watchguard products was near the end of its license. I reached out to one of the regional Watchguard reps and was provided with a 60-day temp key to get us through until our renewal purchase order could be processed. I had the key in-hand the same day I reached out to them about my issue. Very pleased with this service so that we didn't have to experience any downtime for our staff and students.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using WatchGuard Network Security

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Backup and Recovery of configurations
  • Firmware Upgrades
  • Managing Numerous Network Policies Within Watchguard System Manager
  • None Come To Mind.
Extremely simple to set up, and even easier to replace when you upgrade or your licensing expires. Simply dump the config file, and re-upload to your new device, and you're done!