Bridging colleagues in a work place
Updated November 21, 2024

Bridging colleagues in a work place

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

The Webex app is really handy when you want [to schedule] a quick catch with your teams and colleagues. In the [midst] of the pandemic it's been proven [a] must-go app for the organizations across the verticals. Very easy to share the content when is on meeting with the participants. Provides High quality of audio and video calls and also [utilizes] less bandwidth.

Pros

  • Sharing contents
  • Up to 50 users on free version.
  • Uses less bandwidth.
  • High quality of video and Audio output.
  • Team collabrations

Cons

  • Price can be reduced to attract more people.
  • Out of office notification for the external users.
  • Reduced physical meetings.
  • Saved travel costs.
Collaboration with team and the missed the value of team bonding session. But weber made things much easier for all of us in the team
Improved Collaboration and Communication: Cisco's Webex platform has enhanced communication between remote and in-office teams, ensuring seamless video meetings, file sharing, and real-time collaboration. This has helped reduce communication barriers and fostered more effective teamwork.Enhanced Security and Data Protection: With Cisco's integrated security solutions, organizations can ensure secure access to data and systems, even when employees are working remotely. This has helped address cybersecurity challenges that arise from remote work setups.Better Workforce Management: Tools like Cisco Meraki enable IT teams to manage remote devices and networks efficiently, addressing challenges related to device monitoring and network performance in a hybrid work environment.Increased Productivity: By offering solutions like Webex and secure cloud-based collaboration tools, Cisco helps organizations maintain a high level of productivity regardless of where employees are working, allowing them to stay connected and focused on their tasks.
Security Concerns: With remote work, cybersecurity is a critical concern for both employees and customers. Cisco’s hybrid work solutions address these concerns with strong encryption, secure access controls, and remote device management, which help maintain the safety of company data and client information.Increased Productivity: Many employees report that the hybrid model has led to increased productivity due to fewer distractions and a more personalized work environment. Cisco’s tools allow employees to manage their time better, collaborate efficiently, and access necessary resources quickly.Customer Interactions: Customers, too, have adjusted to hybrid work models. Many prefer virtual meetings for convenience but still value in-person interactions for relationship-building. Solutions like Cisco Webex support both types of engagement, allowing businesses to stay connected with clients effectively.
Comprehensive Hybrid Work Support: Webex App was specifically designed with hybrid and remote work in mind. It brings together messaging, meetings, and calling in one unified experience, which is especially useful for organizations looking to simplify their tech stack.

High-Quality Video and Audio: Cisco's experience in video conferencing technology is reflected in Webex’s superior video and audio quality. Features like noise cancellation, real-time transcription, and virtual backgrounds are standout elements for professional communication.

Security and Compliance: For organizations dealing with sensitive information, Webex provides enterprise-grade security and compliance options. This makes it a strong choice for industries like healthcare, finance, and government, where privacy is paramount.

Integration with Cisco's Hardware: If an organization is already using Cisco’s hardware for video conferencing (e.g., Cisco Webex Room devices), the integration with the Webex App makes it the obvious choice for a seamless hybrid experience.

Cross-Functional Collaboration: With Webex, users can collaborate across different roles and functions, thanks to features like file sharing, task management, and project tracking within the same platform. This reduces tool-switching and enhances productivity.

Overall, Webex App is favored by organizations that prioritize seamless communication, high-quality video conferencing, and strong security, especially when integrated with Cisco's broader hybrid work solutions. It’s a great choice for businesses aiming to improve collaboration across hybrid teams while maintaining enterprise-level security and reliability.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

There is always room for improvement. AI integration would be beneficial

Webex App Feature Ratings

Task Management
8
Gantt Charts
Not Rated
Scheduling
7
Workflow Automation
7
Search
4
Visual planning tools
Not Rated
Chat
10
Notifications
6
Discussions
6
Integrates with Outlook
5
Versioning
7
Video files
5
Audio files
6
Document collaboration
6
Access control
4
Advanced security features
4
Integrates with Google Drive
5
Device sync
4

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
The implementation of our hybrid work solution is progressing well, with key milestones achieved. We've successfully established flexible work policies, offering employees the choice to work from home or in the office based on their roles and preferences. The infrastructure for remote work, including secure VPNs, collaboration tools, and cloud-based platforms, has been set up to ensure seamless communication and productivity.

Early feedback has highlighted the importance of maintaining strong team collaboration despite physical distance, leading us to invest further in virtual team-building activities and efficient project management tools. Additionally, we’ve emphasized employee well-being by introducing initiatives to manage work-life balance.

The main challenge has been balancing flexibility with accountability, but we’ve addressed this through clear expectations, regular check-ins, and outcome-based performance metrics. The ongoing implementation phase focuses on fine-tuning policies, gathering more employee feedback, and ensuring consistent technological support.
Cisco products stand out in supporting hybrid work due to their seamless integration, robust security features, and scalability. Compared to other solutions, Cisco’s Webex platform offers advanced collaboration tools with high-quality video conferencing, team messaging, and file sharing that ensure consistent communication, whether in-office or remote. Additionally, Cisco’s security features, such as end-to-end encryption and multi-factor authentication, provide peace of mind when handling sensitive data, which other platforms often lack in comparison.
The integration of Cisco Meraki for network management further enhances performance and reliability, ensuring a smooth user experience across various devices. Moreover, Cisco’s extensive support and customizability fit our specific needs for a hybrid workforce, providing solutions that scale with the business. Ultimately, Cisco’s comprehensive approach to hybrid work, combining collaboration, security, and network management, made it the ideal choice for supporting our evolving work environment.

Cisco Webex Experience

In addition to the Webex App, I’ve integrated Cisco Webex Meetings and Cisco Webex Calling to enhance collaboration. Webex Meetings provides seamless video conferencing and screen sharing, which is essential for remote meetings and presentations. Webex Calling enables cloud-based calling, integrating with our office systems for a unified communication experience. The combination of these products has streamlined communication, allowing teams to collaborate effortlessly across calls, chats, and video meetings, all in one platform. This integration improves productivity, simplifies IT management, and offers better scalability as our organization grows. The overall result is a more efficient, connected, and collaborative work environment.
Webex App meets my needs by offering robust security features like end-to-end encryption and secure login options. It ensures smooth interoperability across devices and platforms. The app also simplifies participant management with easy host controls, including muting participants, managing permissions, and secure meeting settings, without requiring extra steps.
I haven't tested this. I will have a go at it next week

Webex App Support

The TAC support can be made quicker to respond.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Escalation required
Need to explain problems multiple times
Slow Initial Response
As the weber is our go to solution and our business leaders heavily depends on the product for their day to day collaboration with other teams. So it's essential for us to have support model which suites our business needs
I don't have personal experiences, so I haven't reported a bug with the Webex App. However, organizations and users often report bugs related to Webex, as is the case with most software. These bugs can range from connectivity issues, problems with audio or video quality, to glitches during integrations with other tools. When issues arise, users typically report them through Cisco's support channels, and the Webex team actively works on updates and patches to resolve them. If you encounter a specific issue with Webex, Cisco offers

Using Webex App

The application is delayed sensitive and hangs sometimes
ProsCons
Easy to use
Well integrated
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Whiteboard
  • Task assigning
  • Real-time collaboration
  • Notes capturing
  • Not that I come across any

Comments

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