Item: Webex Calling
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are a Cisco Webex Partner and reseller. We have recently deployed multiple organizations with Webex Calling platform. Our customers were looking for a cloud-based, easy-to-integrate and feature-rich telephony systems. In most cases, Webex calling proved to offer more than its competitors at a similar price point. Backed by Cisco and its powerful R&D investments, customers were confident in the solution on the long term.

Pros and Cons

Works across multiple platforms.
Easy to deploy.
Flexible Connectivity options ( PSTN).

More local PSTN providers offer.
Starter bundles offers.
even more integrations!

Return on Investment

Lower telephony costs ( from Legacy).
Better internal communications/staff engagement.
Embraces hybrid workforce.

All-in-one Platform

When combined with Meetings and/or Messaging, the Webex Calling platform makes a powerful and intuitive one-stop shop for all collaboration within teams and across Organizations. Better communication through smarter, faster and simpler communications means that staff and managers alike are gaining time to perform where it matters most for the business, wherever they are, office or remote.

Security

Some customers we worked with had specific interop requirements and we were able to fulfilled their request with the open API available with Cisco Webex. This is more than just a calling app, but a complete suite of tools enabling customers collaboration levels to remain high. With Cisco, we know it is safe and secure just as much as it important to quality to protect investments.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Webex Meetings, Webex Contact Center, Microsoft Teams

Likelihood to Recommend

Having a reliable, flexible and cost effective telephony system is key for companies when facing current hybrid workspace realities. I feel that Webex Calling offers a great powerful Cloud platform that enables users but also makes IT teams happy! In fact, to deploy and maintain a Webex Calling system can be done easily allowing your team to focus on more pressing needs for you companies. And you are sure to save on costs too. Plus, if you have evolving needs, like a contact center, it makes it even more compelling as the integrations are so powerful and seamless.

Webex is calling, it's ready. Are you!?

Overall Satisfaction with Webex Calling