Webex Calling - Simply Brilliant
Overall Satisfaction with Webex Calling
We migrated to Webex Calling from an on-prem legacy solution, which was approaching end of life and suffering other supportability issues. This migration reduced ongoing support costs, brought us up to date and made us more agile as a business, offering employees mobility and not being tied to a desk or location for them to use Webex Calling.
- Allows use across multiple devices
- Collaboration tool for use across multiple Organisations
- Excellent audio quality from any device
- There has been a service impacting event with the cloud on 1 occasion.
- More updates to integration with Webex Meetings
- Very quick ROI as the user training was minimal
- No longer having missed calls
- No requirement to dialling to listen to VM to ring a customer back
As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Adding Slido within meetings and expanding on what we already get from Calling makes the whole user/company experience very good.
Webex is one of the most secure platforms on the market, especially considering that other vendors are playing catchup and have either had security issues or not implemented end to end encryption from the off. This client verifies encryption is present in all aspects of its use and can always be verified by icons in the display, thus giving full confidence that all our communications are fully secure.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes