Great calling platform when working with externals
Updated December 06, 2022

Great calling platform when working with externals

María José Nieto Hidalgo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

We use it for business meetings with people within and out the company as it offers an easy to use platform even for users without a webex account

Pros

  • Connect with people even outside the company
  • Delete call chats to keep data protection
  • Keep track of the people in the call
  • Use emojis to show reactions to a speech

Cons

  • It feels like it uses too many resources for the video and so, when you have another program open that requires internet connection, it lags
  • I'd love to have the option to hide all people at the meeting except for the speaker when the screen is being shared
  • Is it possible to create some kind of check that appears when all the people has gotten into the meeting? Like a small virtual light of "ok, we are all here, let's start" so we don't have to be counting on big events with 20 or more people
  • Increase in teamwork efficiency that translate into better work, that translate into better products and sales
  • Decrease of silos better communication in the company and better offering
  • Better contact with clients, again ir reflects on the revenue
Webex webinar
Cisco anyconnect
It gives a secure space to work with the client in a really good framework

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Calls where people may be moving so they can connect with the mobile app and not only when they have access to a laptop as it happens with other programs

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
Answering rules
10
Call recording
9
Call screening
10
Message alerts
5
Mobile app for Android
10

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