The Wrike Choice for Robust and Flexible Project Management
Updated December 13, 2022
The Wrike Choice for Robust and Flexible Project Management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
The Georiga O'Keeffe Museum uses Wrike throughout the organization. Some departments have been using Wrike for years, while others have been driven to use (and appreciate) Wrike by the COVID-19 pandemic and working from home. As the primary administrator for Wrike for the O'Keeffe, I have worked with departments across the O'Keeffe - from Collections and Interpretation to Advancement and Communications - to suit varying needs. Over the years, Wrike has helped to consolidate work. Teams now use Wrike to generate recurring meeting agendas and shared notes. Wrike centralizes communications on projects and works seamlessly with Dropbox, where shared files are maintained. Most significantly, Wrike Blueprints have helped us to identify repeatable workflows, so we don't have to waste time and effort remembering the same sequence of tasks over and over again. It's awesome!
- Wrike is a robust tool - so it can be tailored to suit your team's need.
- Wrike's customer service is topnotch! Their team responds within 24 hours and is always excited to teach me new and more efficient ways to benefit my team.
- Wrike is constantly innovating. Their product team really does take customer feedback into account and rolls out updated tools with quick instructions for immediate use.
- Wrike's Blueprints are my absolute favorite! I have been able to simplify so many workflows and projects by identifying and documenting repeatable sequences of tasks, saving me mental load and sleep! I love not waking up in the middle of the night because I forgot a task!
- Wrike's Dashboards are a game-changer. I don't have to hunt through folders and projects to figure out what is expected of me from day to day - my dashboard tells me everything I need! Recently, I project managed the O'Keeffe's reopening to the public after closing due to the COVID-19 Pandemic. My Reopening Dashboard gave me a quick status check on the many tasks the O'Keeffe's COVID-19 Taskforce was working on to get the Museum back open.
- Wrike is so robust that it can be overwhelming for new users and teams.
- The flexibility of Wrike really requires a system champion. Someone who will define folder structures, workflows, and general use for teams. Without a person making those decision, I've seen teams opt to ignore the tool rather than try to figure out how everyone else on the team is using it.
- Like any new tool, Wrike is a workflow disrupter. I think Wrike could do a better job managing expectations with new teams. I've watched a lot of team members get frustrated because the learning curve is much higher than they thought. People think the tool will fix underlying communications problems, but they don't always get that they get what the put into it, causing unnecessary aggravation for users.
- Wrike requires regular trainings by an organization's administrators. I was brought on at the O'Keeffe because after 3 years of attempted use, there was no system champion defining use and driving buy-in. I think Wrike does a great job at ongoing customer support, but I think Wrike could be more clear during initial set up about the need for an "on-site" expert.
- I have found that user buy-in can get bogged down by jargon, the difference between a "task," "project," and "folder." I think there's an opportunity for Wrike to do more specific overall project management training for new sign ups.
- The ROI is more an overall feel than hard numbers. Team members using Wrike are more excited about projects. They spend less time tracking tasks down, which makes moral and organizational culture better because they aren't exasperated.
- Communication is stronger on the team.
- Wrike Blueprints have allowed the team to take a bigger perspective on projects, especially exhibitions, and really think through how much time each part of the project needs, which builds our capacity to work smarter, not harder.
Wrike is more robust than GoToConnect or Trello. GoToConnect has a wiki-feel, but overall feels clunky and does not seem as seamless or aesthetically pleasing. Trello works for some, but Wrike's kanban boards work better for my work. We selected Wrike because it was the best recommended by others working in corporate project management. We continue to use it because it is flexible enough for us to tailor it to whatever we can imagine.
Do you think Wrike delivers good value for the price?
Yes
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
Yes
Did implementation of Wrike go as expected?
Yes
Would you buy Wrike again?
Yes
Wrike Feature Ratings
Wrike Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |