The Wrike Choice for Robust and Flexible Project Management
Updated December 13, 2022

The Wrike Choice for Robust and Flexible Project Management

Stephanie A. Wilson, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

The Georiga O'Keeffe Museum uses Wrike throughout the organization. Some departments have been using Wrike for years, while others have been driven to use (and appreciate) Wrike by the COVID-19 pandemic and working from home. As the primary administrator for Wrike for the O'Keeffe, I have worked with departments across the O'Keeffe - from Collections and Interpretation to Advancement and Communications - to suit varying needs. Over the years, Wrike has helped to consolidate work. Teams now use Wrike to generate recurring meeting agendas and shared notes. Wrike centralizes communications on projects and works seamlessly with Dropbox, where shared files are maintained. Most significantly, Wrike Blueprints have helped us to identify repeatable workflows, so we don't have to waste time and effort remembering the same sequence of tasks over and over again. It's awesome!
  • Wrike is a robust tool - so it can be tailored to suit your team's need.
  • Wrike's customer service is topnotch! Their team responds within 24 hours and is always excited to teach me new and more efficient ways to benefit my team.
  • Wrike is constantly innovating. Their product team really does take customer feedback into account and rolls out updated tools with quick instructions for immediate use.
  • Wrike's Blueprints are my absolute favorite! I have been able to simplify so many workflows and projects by identifying and documenting repeatable sequences of tasks, saving me mental load and sleep! I love not waking up in the middle of the night because I forgot a task!
  • Wrike's Dashboards are a game-changer. I don't have to hunt through folders and projects to figure out what is expected of me from day to day - my dashboard tells me everything I need! Recently, I project managed the O'Keeffe's reopening to the public after closing due to the COVID-19 Pandemic. My Reopening Dashboard gave me a quick status check on the many tasks the O'Keeffe's COVID-19 Taskforce was working on to get the Museum back open.
  • Wrike is so robust that it can be overwhelming for new users and teams.
  • The flexibility of Wrike really requires a system champion. Someone who will define folder structures, workflows, and general use for teams. Without a person making those decision, I've seen teams opt to ignore the tool rather than try to figure out how everyone else on the team is using it.
  • Like any new tool, Wrike is a workflow disrupter. I think Wrike could do a better job managing expectations with new teams. I've watched a lot of team members get frustrated because the learning curve is much higher than they thought. People think the tool will fix underlying communications problems, but they don't always get that they get what the put into it, causing unnecessary aggravation for users.
  • Wrike requires regular trainings by an organization's administrators. I was brought on at the O'Keeffe because after 3 years of attempted use, there was no system champion defining use and driving buy-in. I think Wrike does a great job at ongoing customer support, but I think Wrike could be more clear during initial set up about the need for an "on-site" expert.
  • I have found that user buy-in can get bogged down by jargon, the difference between a "task," "project," and "folder." I think there's an opportunity for Wrike to do more specific overall project management training for new sign ups.
  • The ROI is more an overall feel than hard numbers. Team members using Wrike are more excited about projects. They spend less time tracking tasks down, which makes moral and organizational culture better because they aren't exasperated.
  • Communication is stronger on the team.
  • Wrike Blueprints have allowed the team to take a bigger perspective on projects, especially exhibitions, and really think through how much time each part of the project needs, which builds our capacity to work smarter, not harder.
Wrike is more robust than GoToConnect or Trello. GoToConnect has a wiki-feel, but overall feels clunky and does not seem as seamless or aesthetically pleasing. Trello works for some, but Wrike's kanban boards work better for my work. We selected Wrike because it was the best recommended by others working in corporate project management. We continue to use it because it is flexible enough for us to tailor it to whatever we can imagine.

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Did Wrike live up to sales and marketing promises?


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Would you buy Wrike again?


Dropbox Business, Slack, Zoom, Zapier, Microsoft 365 (formerly Office 365)
I love Wrike! While Wrike's robustness can make it difficult to initially dive into, it is precisely why I love it. As an art museum, our project management system needs to bridge team communications with our collections management systems, Vernon and ArchivesSpace. The O'Keeffe uses Wrike to define, document, and track acquisitions, loans, exhibition installations, grant management, and staff, intern, and research fellow onboarding. We have Wrike tasks that prompt action in our other systems.

Where my team sometimes struggles is actually with the terminology of "tasks" and overall jargon (the difference between folders and projects). Some things are more documented meeting notes rather than specific tasks. I've created a custom workflow to help mitigate this. Adopting Wrike and working through the learning curve is the biggest hurdle I've observed.

Wrike Feature Ratings

Task Management
Resource Management
Not Rated
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Mobile Access
Timesheet Tracking
Not Rated
Budget and Expense Management
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Wrike Support

Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using Wrike

I love Wrike. If you learn the system and use it on a daily basis, it feels fairly intuitive. It earns a 9 out of 10 because it has a relatively steep learning curve for those that have never used a digital project management system. For those that have used other systems, they pick it up right away.