Inexpensive, but disappointing as a cloud and as a suite

The top navigation has most of the things you would want to get into. the side navigation (when present) is more confusing than helpful [in my opinion], [it has] more options than needed and never seems to have the one I am looking for. [I feel like] settings and configuration [are] a nightmare. There is a single settings menu and the options are hidden in the subgroups and I keep having to Google to find where a toggle or setting is.

My gut feeling is that the configuration is probably robust, but really takes someone who wants to learn a lot about the product. As a user, [I don't think it's] organized in a way that feels intuitive. With multiple divisions, I would want multiple pipelines and I would want to classify deals for why they were lost so we could do retro's to improve and find focus areas. [In my experience] tasks are so cumbersome they are useless, but that is par for course with most CRMs.

Someone coming from Act! would probably enjoy the cloud aspect and feel like they were getting an upgrade. Someone more familiar with cloud applications or who wants all communication to be in a central place will be sorely disappointed [in my opinion]. I tried to use the Android and iPad apps to keep up on walks and spent more time stopping to try to get to [the] information or hopping between Zoho CRM and Outlook to be at all effective. They have a RingCentral integration that I feel could be useful, but so far it hasn't been helpful to us.