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Not Happy with Zoho CRM
March 09, 2023

Not Happy with Zoho CRM

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Zoho CRM

In my opinion, nothing syncs properly. In my experience when support is requested, it is simply not given. I cancelled, phoned, emailed, left reviews, asked, begged. I believe I wasted my time and money.
I wouldn't know, it didn't work and customer service was non-existent
I've found they keep billing me months after cancellation.

Do you think Zoho CRM delivers good value for the price?

No

Are you happy with Zoho CRM's feature set?

No

Did Zoho CRM live up to sales and marketing promises?

No

Did implementation of Zoho CRM go as expected?

No

Would you buy Zoho CRM again?

No

I believe it's expensive, clunky and No support is given. In my opinion, Zoho CRM with its plethora of apps is extremely user unfriendly. I believe It is a job in itself that does not aid business but hampers it

Zoho CRM Feature Ratings

1.0
Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
1.0
Case management
1
Call center management
1
Help desk management
1
1.0
Lead management
1
Email marketing
1
1.0
Task management
1
Billing and invoicing management
1
Reporting
1
1.0
Forecasting
1
Pipeline visualization
1
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
1.0
Role-based user permissions
1
Single sign-on capability
1
1.0
Social data
1
Social engagement
1
1.0
Marketing automation
1
Compensation management
1
1.0
Mobile access
1

Using Zoho CRM

Nobody any more - it's terrible
  • Accounting
  • Customer Relations
  • Bookings
  • Never touch it again
Not at all! No support in my opinion.

Zoho CRM Support

ProsCons
Problems get solved
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Why would I purchase premium support and spend more money when I never get any response
Yes - Not at all resolved.
No.